Methods and systems for managing field personnel and projects through a wireless network
First Claim
1. A system for managing dispatched services through a wireless network, comprising:
- a server, wherein said server manages communication between at least one dispatcher and at least one dispatched technician;
a database associated with said server, wherein said database stores work order information;
a dispatcher workstation in communication with said database and said server, wherein said dispatcher workstation comprises a display screen; and
a graphical user interface displayable on said display screen, wherein said graphical user interface permits a dispatcher to perform, utilizing said dispatcher workstation, at least one of the following;
entering said work order information, modifying said work order information, transmitting said work order information to a dispatched technician, receiving said work order information from a dispatched technician; and
communicating with a dispatched technician.
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Accused Products
Abstract
Methods and systems for managing dispatcher and technician work order information through a wireless network are disclosed herein. A database for storing work order information can be provided. Additionally, a graphical user interface displayable at a display screen of a data-processing system can be utilized by a dispatcher to enter work, transmit and receive work order information to and from a technician through a wireless network. A mobile device interface displayable at a display screen of a mobile wireless device, is also provided which permits the technician to enter, transmit and receive the work order information to and from the dispatcher through the wireless network. The database can be accessed by the dispatcher utilizing the graphical user interface and/or by the technician utilizing the mobile device interface.
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Citations
40 Claims
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1. A system for managing dispatched services through a wireless network, comprising:
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a server, wherein said server manages communication between at least one dispatcher and at least one dispatched technician;
a database associated with said server, wherein said database stores work order information;
a dispatcher workstation in communication with said database and said server, wherein said dispatcher workstation comprises a display screen; and
a graphical user interface displayable on said display screen, wherein said graphical user interface permits a dispatcher to perform, utilizing said dispatcher workstation, at least one of the following;
entering said work order information, modifying said work order information, transmitting said work order information to a dispatched technician, receiving said work order information from a dispatched technician; and
communicating with a dispatched technician. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for managing dispatched services through a wireless network, comprising:
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accessing a database via a server, wherein said database stores work order information; and
performing at least one of the following;
entering said work order information into said database, transmitting said work order information to a dispatched technician through a wireless network, and receiving said work order information from a dispatched technician through said wireless network. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A method for managing a dispatched services through a wireless network, comprising:
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accessing a server from a remote mobile interface through a wireless network, said server having access to a database storing work order information; and
performing at least one of;
receiving work order information from a dispatcher, transmitting work order information to a dispatcher, and entering work order information into said database. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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Specification