System and method for real-time updating service provider ratings
First Claim
1. In a system for providing information indicative of customer satisfaction respecting at least one service provider, the system including at least one processing node that maintains a database containing the customer satisfaction information and a number of input nodes, including a customer node, communicatively coupled to the processing unit, a method for updates to the information by a customer of the one service provider that includes the steps of:
- detecting a transaction between the customer and the one service provider to communicate information concerning the transaction together with an identification of the customer;
receiving at the processing unit the information and customer identification to communicate a query respecting customer satisfaction of the transaction to the customer node;
inputting at the customer node, in response to the query, update information concerning the one service provider to communicate the update information to the processing node; and
accessing the database to update the customer satisfaction information with update information.
3 Assignments
0 Petitions
Accused Products
Abstract
Service providers are evaluated and rated according to criteria that includes customer satisfaction with the services provided by the service provider. If the service provider meets and/or exceeds certain predetermined criteria, the service provider is certified, and a list of certified companies together with a satisfaction rating, is posted on an Internet Web site maintained by the rating company for access by the consuming public. A member of the consuming public, wishing to use the service of a certified company, may register his/her credit card with the Rating Company. When the service is rendered, and paid for by the registered credit card, the payment is detected to trigger the sending of Internet e-mail to the consumer to solicit information as to the consumer'"'"'s satisfaction with the service. A response to the Internet e-mail by the Rating Company is used to update on a real-time basis the customer satisfaction of the service provider that provided the service.
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Citations
10 Claims
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1. In a system for providing information indicative of customer satisfaction respecting at least one service provider, the system including at least one processing node that maintains a database containing the customer satisfaction information and a number of input nodes, including a customer node, communicatively coupled to the processing unit, a method for updates to the information by a customer of the one service provider that includes the steps of:
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detecting a transaction between the customer and the one service provider to communicate information concerning the transaction together with an identification of the customer;
receiving at the processing unit the information and customer identification to communicate a query respecting customer satisfaction of the transaction to the customer node;
inputting at the customer node, in response to the query, update information concerning the one service provider to communicate the update information to the processing node; and
accessing the database to update the customer satisfaction information with update information. - View Dependent Claims (2, 3, 4, 5)
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6. A method of updating information respecting service providers and provided for viewing on an Internet we site with update information from a customer regarding a transaction between the customer and a one of the service providers, including the steps of:
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registering the means of payment to be used by the customer in the transaction;
detecting use of the payment means as payment in the transaction;
communicating a request for update information to the customer respecting the transaction; and
receiving from the customer the update information to modify the information. - View Dependent Claims (7, 8, 9)
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10. In a system for gathering and maintaining in a database information describing customer satisfaction of service providers, including a first service provider, a method of updating the information following a transaction between the first service provider and a customer.
Specification