Systems and methods for applying customer DNA to airline service and customer relationship management environments

• US 20040044664A1
• Filed: 05/20/2003
• Published: 03/04/2004
• Est. Priority Date: 07/10/2001
• Status: Abandoned Application

• Current Assignee: Sabre Incorporated (Sabre Corp.)
• Original Assignee: Sabre Incorporated (Sabre Corp.)
• Inventors: Murphy, Robert C., Medua, Ceryl T., Whitman, Mark, Ngu, Anomah, Wong, Brian Harry, Sharp, Richard Mervin, Carter, Karen D., Woodruff, Claudia Lucille, DeWulf, Rudy, Cash, Eddie, Resma, Rhadee
• Application Number:
  US10/441,449
• Publication Number:
  US 20040044664A1
• Time in Patent Office: Days
• US Class Current: 707/9
• CPC Class Codes: G06F 16/30 of unstructured textual data document management systems G06F16/93
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method, system and computer for sharing customer information, such as travel-based information, among a plurality of electronic storage facilities are provided. The travel-based information may include at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler. The travel-based information stored by the various storage facilities is cross-referenced by an identifier that is associated with a respective traveler and is maintained by a master data store. By accessing the travel-based information cross-referenced by a respective identifier, a comprehensive view of the travel-based information associated with the traveler designated by the respective identifier may be provided.

Claims

1. A method for sharing travel-based information among a plurality of systems, comprising:

receiving travel-based information associated with and identifying a traveler from a storage system;

determining whether an identifier exists in a master data store for the traveler based on the travel-based information identifying the traveler; and

associating an identifier with the traveler based on a result of the determination;

and cross-referencing the identifier with the travel-based information.

2. The method according to claim 1, wherein the travel-based information includes at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler.

3. The method according to claim 1, further comprising:

retrieving travel-based information from the master data store based on the identifier.

4. The method according to claim 1, wherein the travel-based information includes a storage identifier to identify an electronic storage facility transmitting the travel-based information, a traveler identifier for identifying traveler information in the electronic storage facility;

and traveler data for matching a traveler with existing travelers in the master data store.

5. The method according to claim 1, wherein cross-referencing comprises:

creating a record in a table having first and second fields, wherein the first field stores the identifier and the second field stores the travel-based information.

14. The system according to claim 11, wherein the travel-based information includes a storage identifier to identify said respective electronic storage facility transmitting the travel-based information, a traveler identifier for identifying traveler information in said electronic storage facility;

and traveler data for matching a traveler with existing travelers in the master data store.

6. A computer for sharing travel-based information among a plurality of electronic storage facilities, the computer comprising:

a memory having program instructions; and

a processor, responsive to the program instructions, configured to;

receive travel-based information associated with and identifying a traveler from an electronic storage facility;

determine whether an identifier exists in a master data store for the traveler based on the travel-based information identifying the traveler;

associate an identifier with the traveler based on a result of the determination; and

cross-reference the identifier with the travel-based information.

7. The computer according to claim 6, wherein the travel-based information includes at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler.

8. The computer according to claim 6, wherein the processor is further configured to:

retrieve travel-based information from the master data store based on the identifier.

9. The computer according to claim 6, wherein the travel-based information includes a storage identifier to identify an electronic storage facility transmitting the travel-based information, a traveler identifier for identifying traveler information in the electronic storage facility;

and traveler data for matching a traveler with existing travelers in the master data store.

10. The computer according to claim 6, wherein the processor cross-references the identifier with the travel-based information by creating a record in a table having first and second fields, wherein the first field stores the identifier and the second field stores the travel-based information.

11. A system for sharing travel-based information, the system comprising:

a plurality of electronic storage facilities for storing travel-based information associated with and identifying a traveler; and

a CDNA system for receiving travel-based information from an electronic storage facility, said CDNA system comprising a master data store and being capable of determining whether an identifier exists in the master data store for the traveler based on the travel-based information identifying the traveler, said CDNA system further capable of associating an identifier with the traveler based on a result of the determination and cross-referencing the identifier with the travel-based information within the master data store.

12. The system according to claim 11, wherein the travel-based information includes at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler.

13. The system according to claim 11, wherein said CDNA system is further configured to:

retrieve travel-based information from the master data store based on the identifier.

15. The system according to claim 11, wherein said CDNA system cross-references the identifier with the travel-based information by creating a record in a table within the master data store having first and second fields, wherein the first field stores the identifier and the second field stores the travel-based information.

16. A method for sharing travel-based information among a plurality of systems, comprising:

receiving an inquiry for travel-based information associated with a traveler;

determining whether an identifier exists in a master data store for the traveler based on the travel-based information identifying the traveler; and

providing access to travel-based information associated with the traveler and stored in a respective one of a plurality of storage systems based upon the identifier for the traveler and the travel-based information cross-referenced by the master data store to the identifier.

17. The method according to claim 16, wherein the travel-based information includes at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler.

18. A system for sharing travel-based information, the system comprising:

a plurality of electronic storage facilities for storing travel-based information associated with and identifying a traveler; and

a CDNA system for receiving an inquiry for travel-based information associated with a traveler, said CDNA system comprising a master data store and being capable of determining whether an identifier exists in the master data store for the traveler based on the travel-based information identifying the traveler, and said CDNA system providing access to travel-based information associated with the traveler and stored in a respective one of said plurality of storage systems based upon the identifier for the traveler and the travel-based information cross-referenced by the master data store to the identifier.

19. The system according to claim 18, wherein the travel-based information includes at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler.