Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager
First Claim
1. A method of monitoring at least one network device communicatively coupled to a network, comprising:
- accessing the at least one network device by a first computer to obtain device status information of the at least one network device, including information obtained from sensors of the at least one network device;
storing the obtained device status information;
periodically processing the stored status information to generate a usage report for the at least one network device;
transmitting the usage report from the first computer to a second computer; and
receiving the usage report by the second computer.
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Accused Products
Abstract
A method, system, and program product for communicating with machines connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if urgent service is needed by the device. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information to the resource administrator using e-mail.
102 Citations
12 Claims
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1. A method of monitoring at least one network device communicatively coupled to a network, comprising:
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accessing the at least one network device by a first computer to obtain device status information of the at least one network device, including information obtained from sensors of the at least one network device;
storing the obtained device status information;
periodically processing the stored status information to generate a usage report for the at least one network device;
transmitting the usage report from the first computer to a second computer; and
receiving the usage report by the second computer. - View Dependent Claims (2, 3, 4)
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5. A system for monitoring at least one network device communicatively coupled to a network, comprising:
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means for accessing the at least one network device by a first computer to obtain device status information of the at least one network device, including information obtained from sensors of the at least one network device;
means for storing the obtained device status information;
means for periodically processing the stored status information to generate a usage report for the at least one network device;
means for transmitting the usage report from the first computer to a second computer; and
means for receiving the usage report by the second computer. - View Dependent Claims (6, 7, 8)
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9. A computer program product having a computer usable medium for monitoring at least one network device communicatively coupled to a network, comprising:
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instructions for accessing the at least one network device by a first computer to obtain device status information of the at least one network device, including information obtained from sensors of the at least one network device;
instructions for storing the obtained device status information;
instructions for periodically processing the stored status information to generate a usage report for the at least one network device;
instructions for transmitting the usage report from the first computer to a second computer; and
instructions for receiving the usage report by the second computer. - View Dependent Claims (10, 11, 12)
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Specification