Monitoring system for automated teller machine and monitoring apparatus for automated teller machine
First Claim
1. A monitoring apparatus for an automated teller machine, comprising:
- a first call center for operating said automated teller machine via a line;
a second call center installed in an area which has a time different from an area where said first call center is installed; and
a monitoring apparatus for receiving run information or operation information of said automated teller machine, selecting one of said first and second call centers, and transmitting the received run or operation information to the selected call center.
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Accused Products
Abstract
A monitoring apparatus for an automated teller machine (ATM), a call center, and a monitoring system. Even when a call center installed in an area is not in its service hours, the system can cope with an inquiry from a user in real time and realize a smooth 24-hour service. The system includes the ATM, the call center for monitoring and controlling the state of the automated teller machine at a remote place, and the monitoring apparatus for sequentially registering run information received from the ATM, service information and operator information received from various locations in the world. When receiving an inquiry from a user, the monitoring apparatus refers to information previously held in a storage within the monitoring apparatus, transmits the inquiry to the call center in service, and also transmits machine information and operation information of the monitoring apparatus from the monitoring apparatus to the call center.
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Citations
17 Claims
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1. A monitoring apparatus for an automated teller machine, comprising:
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a first call center for operating said automated teller machine via a line;
a second call center installed in an area which has a time different from an area where said first call center is installed; and
a monitoring apparatus for receiving run information or operation information of said automated teller machine, selecting one of said first and second call centers, and transmitting the received run or operation information to the selected call center. - View Dependent Claims (2, 3, 4)
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5. A monitoring apparatus for an automated teller machine connected to an automated teller machine which performs predetermined transacting operation by selectively entering information according to an instruction on a guidance display screen via a line and also connected to a plurality of call centers which accepts a consultation relating to the automated teller machine for monitoring said automated teller machine, comprising:
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first storage means for storing service information of said call centers and operator information relating to operators of the call centers for each call center;
second storage means for storing run information of said automated teller machine received from said automated teller machine and operation information of a user thereof;
control means for searching for service information and operator information stored in said first storage means in response to a request from said automated teller machine to select the call centers; and
communication means for transmitting the run information and operation information stored in said second storage means to the call center selected by said control means. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13)
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14. A monitoring apparatus connected to a plurality of call centers via a line for monitoring an automated teller machine, comprising:
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a storage for storing machine information of said automated teller machine, machine knowledge levels of operators of the call centers, use languages of the operators of the call centers, and service information of the call centers; and
a controller, in response to the inquiry information or fault declaration information received from said automated teller machine, for selecting one of said plurality of call centers to which the inquiry information or fault declaration information is to be transmitted on the basis of said machine information, said machine knowledge levels, said use languages and said service information stored in said storage. - View Dependent Claims (15, 16, 17)
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Specification