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Integrated voice navigation system and method

  • US 20040054523A1
  • Filed: 09/16/2002
  • Published: 03/18/2004
  • Est. Priority Date: 09/16/2002
  • Status: Active Grant
First Claim
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1. An integrated voice-controlled messaging system comprising:

  • a voice messaging system including a voice messaging application optimized for voice activation; and

    a speech recognition system coupled to the voice messaging system via a control link, the control link providing a communications pathway for out-of-band messages between the voice messaging system and speech recognition system;

    the voice messaging system operable to (1) receive an incoming call from a caller;

    (2) provide audio data to the caller eliciting a spoken response; and

    (3) send at least one out-of-band message to the speech recognition system via the control link requesting the speech recognition system to open an audio path between the speech recognition system and the voice messaging system and to receive and interpret the spoken response to be provided from the caller over the audio path; and

    the speech recognition system operable to (1) receive the at least one out-of-band message from the voice messaging system;

    (2) receive and interpret the spoken response from the caller by correlating the spoken response to a command recognizable by the voice messaging system; and

    (3) send an out-of-band message to the voice messaging system comprising the command.

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