Customer-based wireless ordering and payment system for food service establishments using terminals and mobile devices

• US 20040054592A1
• Filed: 09/13/2002
• Published: 03/18/2004
• Est. Priority Date: 09/13/2002
• Status: Abandoned Application

• Current Assignee: Konrad Hernblad
• Original Assignee: Konrad Hernblad
• Inventors: Hernblad, Konrad
• Application Number:
  US10/244,092
• Publication Number:
  US 20040054592A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

An interactive system, which allows customers to electronically place and pay for menu orders by themselves at food service establishments and which processes said orders, is disclosed. The invention comprises at least one ordering device, which is either a mobile device or a thin, battery-powered, touch-terminal, both of which contain a data input mechanism, display, and wireless communication mechanism; one or more servers for processing said menu orders and payments; means for adding menu items to said menu order either by selecting from a textual and/or graphical list or by entering said menu items'"'"' corresponding code; means for transmitting said order to food service establishment; means affixed to said terminal for accepting payment using cashless payment mediums, which include credit cards, debit cards, smart cards, pre-paid cards, or other cashless payment methods; and a means for said mobile devices to pay for said orders using said cashless payment mediums.

Claims

1. An interactive system for controlling menu orders placed by customers at a food service establishment comprising:

at least one ordering device for customers to place said orders themselves by adding menu items to said orders;

at least one server for processing and forwarding said orders;

means for wirelessly transmitting said orders from said device to one or more food preparation areas of said food service establishment;

means for tracking said order'"'"'s information and payment status;

whereby said menu orders include food, drink, and other related items

whereby said ordering device is a thin, touch-terminal, or a mobile device, both with built-in screen, data input means, ability to transmit data wirelessly, and self-sufficient, cordless power supply; and

whereby said system provides the means for accepting customer payment of said orders via said terminal or said mobile device using a cashless payment medium

2. The system of claim 1 wherein said cashless payment medium comprises, but is not limited to, credit cards, debit cards, smart cards, pre-paid cards, or additionally for said customers using said mobile device, payment mechanism of said customer'"'"'s mobile phone gateway, internet access provider, or a third party payment provider.

3. The system of claim 1 further comprising means for adding said menu items to said order by selecting from a text or graphical list of said menu items.

4. The system of claim 1 further comprising means for adding said menu items to said order using said mobile device by entering an item code corresponding to said menu item.

5. The system of claim 1 further comprising means for identifying the individual leader of the dining party who will pay for the meal and control ordering.

6. The system of claim 1 further comprising means for consolidating a customer'"'"'s reward points and means by which discounts, coupons and promotions can be redeemed through said terminal or said mobile device.

7. The system of claim 1 further comprising means by which a customer can browse and pre-order menu items using said mobile device or a second said terminal.

8. The system of claim 1 further comprising means by which a customer can automatically retrieve seating availability and can reserve seating in said food service establishment.

9. The system of claim 1 wherein said terminal further includes access to a global computer network such that the end user can access such items as Internet web pages, news, entertainment, and other information.

10. The system of claim 1 further comprising means for providing said customers with menu updates as well as special discounts and offers on menu items in real-time.

11. The system of claim 1 further comprising means for generating a paper and/or electronic receipt, the latter which may be emailed or sent electronically to said customer or other destination specified by said customer.

12. The system of claim 1 further comprising means for facilitating the payment of tips and gratuities.

13. The system of claim 1 further comprising means of the submission of customer feedback and ratings.

14. The system of claim 1 further comprising means for displaying screens in accordance with a specified language preference.

15. The system of claim 1 further comprising means for said food service establishment to process cash payments.

16. The system of claim 1 further comprising means for splitting apart said orders and sending individual menu items within said order to said terminal of staff person most appropriate for processing said individual menu item.

17. The system of claim 1 further comprising means for grouping the same said individual menu items, which have not yet begun to be handled by said staff person, to be processed in batch.

18. A customer-based, interactive system for controlling menu orders placed by customers at a food service establishment comprising:

at least one battery-powered terminal affixed to a table of said establishment comprising a data input device, including a touch-activated monitor, electronically connected to the terminal for displaying a set of data, which is accessible from a central server and which corresponds to menu items;

whereby said menu orders include food, drink, and other related items

means for wirelessly transmitting said menu orders to said food service establishment from said terminal, and routing individual menu items within said menu order to the appropriate areas of said food service establishment for processing;

means affixed to the terminal for accepting payment wherein said means accommodates credit cards, debit cards or other cashless payment mediums; and

means by which coupons and premiums can be offered and accepted by the system and tabulated into the final bill.

19. The system of claim 18 further comprising a second terminal at which an end user can peruse menu items and pre-order a meal and determine seating availability.

20. The system of claim 18 further comprising means for coordinating the seating of parties across various tables.

21. The system of claim 18 further comprising means for identifying an individual leader of the dining party, who is responsible for paying for the meal and approving the ordering of menu items.

22. The system of claim 18 wherein said terminal further includes access to a global computer network such that the end user can access such items as Internet web pages, news, entertainment, and other information.

23. The system of claim 18 further comprising means for providing said customers with menu updates as well as special discounts and offers on menu items in real-time.

24. The system of claim 18 further comprising means for said food service establishment to process cash payments.

25. A customer-based, interactive system for controlling menu orders placed by customers at a food service establishment comprising:

at least one battery-powered terminal, affixed to a dining food table of said food service establishment and which includes a data input device and further comprises a touch-activated monitor, electronically connected to the terminal, for displaying a set of images, which are digitally accessible and which correspond to menu items;

means for alerting said food service establishment when said terminal is inoperable or battery of said terminal needs to be recharged;

means for identifying the individual leader of the dining party who will pay for said orders and approve the ordering of said menu items;

means for wirelessly transmitting said menu orders to said food service establishment from said terminal, and routing individual said menu items within said menu order to the appropriate areas of said food service establishment for processing;

means affixed to the terminal for accepting payment wherein said means accommodates credit cards, debit cards or other cashless payment systems; and

means by which coupons and premiums can be offered and accepted by the system and tabulated into the final bill;

whereby said menu orders include food, drink, and other related items.

26. The system of claim 25 further comprising means for said food service establishment to process cash payments.

27. An interactive system for customers to place and pay for menu orders by themselves at a food service establishment comprising:

at least one customer-owned, wireless mobile communication device;

at least one server for processing and forwarding said orders;

means for wirelessly transmitting said orders from said mobile communication device to said at least one server, which routes said orders to one or more food preparation areas of said food service establishment;

means for tracking said order'"'"'s information and payment status;

whereby said menu orders include food, drink, and other related items

whereby said orders are placed via said mobile communication device by adding menu items to said orders by either inputting said menu item'"'"'s code or selecting said menu item from textual or graphical lists displayed on said mobile communication device

whereby said orders are paid for via said mobile communication device by forwarding the customer'"'"'s cashless payment medium information to said server for processing, by charging said customer'"'"'s account with said customer'"'"'s mobile phone gateway provider, or by processing the payment via a third-party payment provider.

28. The system of claim 27 wherein said cashless payment medium comprises, but is not limited to, credit cards, debit cards, smart cards, pre-paid cards.

29. The system of claim 27 further comprising means for identifying the individual leader of the dining party who will pay for the meal and control ordering.

30. The system of claim 27 further comprising means for consolidating a customer'"'"'s reward points and means by which discounts, coupons and promotions can be redeemed through said mobile communication device.

31. The system of claim 27 further comprising means by which a customer can browse and pre-order menu items using said mobile communication device.

32. The system of claim 27 further comprising means by which a customer can automatically retrieve seating availability and can reserve seating in said food service establishment.

33. The system of claim 27 further comprising means for providing said customers with menu updates as well as special discounts and offers on menu items in real-time.

34. The system of claim 27 further comprising means for generating a paper and/or electronic receipt, the latter which may be emailed or sent electronically to said customer or other destination specified by said customer.

35. The system of claim 27 further comprising means for facilitating the payment of tips and gratuities.

36. The system of claim 27 further comprising means of the submission of customer feedback and ratings.

37. The system of claim 27 further comprising means for said food service establishment to process cash payments.

38. The system of claim 27 further comprising means for splitting apart said orders and sending individual menu items within said order to said terminal of staff person most appropriate for processing said individual menu item.

39. The system of claim 27 further comprising means for grouping the same said individual menu items, which have not yet begun to be handled by said staff person, to be processed in batch.

40. An interactive system for customers to place and pay for menu orders by themselves at a food service establishment comprising:

at least one customer-owned, wireless mobile phone device;

at least one server for processing and forwarding said orders;

means for wirelessly transmitting said orders from said mobile phone device to said server at least one, which routes said orders to one or more food preparation areas of said food service establishment;

means for tracking said order'"'"'s information and payment status;

whereby said menu orders include food, drink, and other related items

whereby said orders are placed via said mobile phone device by adding menu items to said orders by either inputting said menu item'"'"'s code or selecting said menu item from textual or graphical lists displayed on said mobile phone device

whereby said orders are paid for via said mobile phone device by forwarding the customer'"'"'s cashless payment medium information to said server for processing, by charging said customer'"'"'s account with said customer'"'"'s mobile phone gateway provider, or by processing the payment via a third-party payment provider.

41. The system of claim 40 wherein said cashless payment medium comprises, but is not limited to, credit cards, debit cards, smart cards, pre-paid cards.

42. The system of claim 40 further comprising means for consolidating a customer'"'"'s reward points and means by which discounts, coupons and promotions can be redeemed through said mobile phone device.

43. The system of claim 40 further comprising means by which a customer can browse and pre-order menu items using said mobile phone device.

44. The system of claim 40 further comprising means for said food service establishment to process cash payments.

45. System logic for splitting apart orders and sending individual menu items within said order to said terminal of staff person comprising a system appropriate for processing said individual menu item, and means for grouping the same said individual menu item, which have not yet begun to be handled by said staff person, and which will be processed in batch.

46. A terminal device comprising:

a self-sufficient, battery power source;

a touch-activated screen for user input;

a cashless payment medium input mechanism;

a mechanism for wirelessly transferring data to other devices;

whereby said battery power source is comprised of two batteries to extend the operating time of said terminal device;

whereby said terminal device is able to continue operating without interruption while one of the two said batteries of said battery power source is replaced;

whereby said terminal device provides security mechanisms and other design enhancements to prevent unauthorized access and to allow said terminal device to be used in a public environment without concern for components of said terminal device being stolen;

whereby said cashless payment medium comprises, but is not limited to, credit cards, debit cards, smart cards, pre-paid cards.