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Online method and system for advising customers on service needs, facilitating the scheduling of vehicle service appointments, and checking vehicle service status

  • US 20040059613A1
  • Filed: 09/04/2002
  • Published: 03/25/2004
  • Est. Priority Date: 09/04/2002
  • Status: Abandoned Application
First Claim
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1. An online method for advising a customer on service needs and facilitating the scheduling of a vehicle service appointment, the method comprising:

  • receiving a service inquiry wherein the service inquiry is selected from the group comprising;

    a service request, a scheduled maintenance request, and a recall request;

    receiving input information regarding the potential service of the vehicle wherein if the service inquiry is a service request, the input information includes information defining vehicle symptoms pertinent to the service request or if the service inquiry is the scheduled maintenance request or the recall request, the input information includes a vehicle identification number or the vehicle make, vehicle model year, and vehicle model wherein the input information is used to determine whether service is advised for the vehicle; and

    transmitting the input information and an appointment request to a vehicle service provider to facilitate the scheduling of the vehicle service appointment.

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