Method for providing feedback to advertising on interactive channels

• US 20040059625A1
• Filed: 09/20/2002
• Published: 03/25/2004
• Est. Priority Date: 09/20/2002
• Status: Abandoned Application

• Current Assignee: Teradata US, Inc. (Teradata Corporation)
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Schrader, David K.
• Application Number:
  US10/251,118
• Publication Number:
  US 20040059625A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A method for obtaining feedback from consumers receiving an advertisement from an ad provider through an interactive channel, such as the Internet, interactive television or an interactive kiosk or ATM. The method includes the steps of creating a feedback panel including one or more pre-planned responses fitting said advertisement and linking the feedback panel via an icon with the advertisement delivered to consumers. The feedback panel can thereafter be displayed and activated by a consumer to provide a selected feedback response concerning the advertisement, or possibly an open-ended text response, back to the ad provider through the interactive channel. If the interactive channel is the Internet and the advertisement is contained within a web page displayed on a web-enabled personal computer, the feedback panel can be displayed in response to the consumer selecting a feedback icon displayed as part of the advertisement. Feedback can be used by ad providers to modify advertisements and advertising campaigns, to discontinue advertising to selected consumers, or refine the target audience selected to receive advertisements.

Claims

1. A method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel, the method comprising the steps of:

creating a feedback panel including at least one feedback response concerning said advertisement; and

providing said feedback panel to said consumers, said feedback panel being activated by a consumer to provide said feedback response concerning said advertisement to said ad provider through said interactive channel.

2. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 1, wherein:

said feedback panel comprises a plurality of pre-planned feedback responses associated with said advertisement.

3. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 2, wherein:

said feedback panel further includes means for providing an open-ended text response concerning said advertisement to said ad provider.

4. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 1, wherein:

said interactive channel comprises the internet;

said advertisement is contained within a web page displayed on a web-enabled personal computer;

said advertisement includes a feedback icon displayed as part of said advertisement; and

said feedback panel is displayed in response to the consumer selecting said feedback icon.

5. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 1, wherein:

said interactive channel comprises interactive television; and

said feedback panel is displayed in response to a consumer request entered by use of a television remote control during the display of said advertisement.

6. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 5, wherein:

said advertisement includes a feedback icon displayed as part of said advertisement that identifies said advertisement as one to which said consumer can provide feedback comments.

7. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 1, wherein:

said interactive channel comprises a self service device enabled to periodically display said advertisement; and

said feedback panel is displayed in response to a consumer request entered by use of function buttons included on said self service device during the display of said advertisement.

8. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 7, wherein:

said advertisement includes a feedback icon displayed as part of said advertisement that identifies said advertisement as one to which said consumer can provide feedback comments.

9. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 8, wherein:

said self service device comprises an automated teller machine (ATM).

10. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 8, wherein:

said self service device comprises an information kiosk.

11. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 1, further comprising the step of:

collecting said feedback responses in a database.

12. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 1, further comprising the steps of:

obtaining a feedback response to said advertisement from said consumer; and

halting display of said advertisement to said consumer in response to said feedback response.

13. A method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel, the method comprising the steps of:

obtaining a video image of said consumer while viewing said advertisement;

identifying an expression by said consumer indicating disapproval of said advertisement;

generating a feedback response indicating disapproval of said advertisement; and

providing said feedback response to said ad provider through said interactive channel.

14. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 13, wherein:

said interactive channel comprises the internet; and

said advertisement is contained within a web page displayed on a web-enabled personal computer including a video camera.

15. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 13, wherein:

said interactive channel comprises a camera-equipped self service device enabled to periodically display said advertisement.

16. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 15, wherein:

said self service device comprises an automated teller machine (ATM).

17. The method for obtaining feedback from consumers receiving an advertisement from an ad provided through an interactive channel in accordance with claim 15, wherein:

said self service device comprises an information kiosk.

18. A method for developing and maintaining an advertising campaign, comprising the steps of:

composing an advertisement for display to consumers through an interactive channel;

composing a feedback panel and including said feedback panel with said advertisement delivered to said consumers, said feedback panel being activated by a consumer to provide a feedback response concerning said advertisement to an ad provider through said interactive channel;

collecting feedback responses received from said consumers; and

modifying said advertising campaign in response to the feedback responses received from said consumers.

19. The method for developing and maintaining an advertising campaign in accordance with claim 18, wherein:

said feedback panel comprises a plurality of pre-planned feedback responses associated with said advertisement.

20. The method for developing and maintaining an advertising campaign in accordance with claim 19, wherein:

said feedback panel further includes means for providing an open-ended text response concerning said advertisement to said ad provider.

21. The method for developing and maintaining an advertising campaign in accordance with claim 18, wherein:

said interactive channel comprises the internet;

said advertisement is contained within a web page displayed on a web-enabled personal computer;

said advertisement includes a feedback icon displayed as part of said advertisement; and

said feedback panel is displayed in response to the consumer selecting said feedback icon.

22. The method for developing and maintaining an advertising campaign in accordance with claim 18, wherein:

said interactive channel comprises interactive television; and

said feedback panel is displayed in response to a consumer request entered by use of a television remote control during the display of said advertisement.

23. The method for developing and maintaining an advertising campaign in accordance with claim 18, wherein:

said interactive channel comprises an automated teller machine (ATM) enabled to periodically display said advertisement; and

said feedback panel is displayed in response to a consumer request entered by use of said ATM function buttons during the display of said advertisement.

24. The method for developing and maintaining an advertising campaign in accordance with claim 18 further comprising the step of:

collecting said feedback responses in a database.

25. The method for developing and maintaining an advertising campaign in accordance with claim 18, wherein said step of modifying said advertising campaign in response to the feedback responses received from said consumers includes the step of:

discontinuing advertising to selected consumers.

26. The method for developing and maintaining an advertising campaign in accordance with claim 18, wherein said step of modifying said advertising campaign in response to the feedback responses received from said consumers includes the step of:

modifying the advertisement provided said consumers through said interactive channel.