Method for contact information verification and update

• US 20040059786A1
• Filed: 09/25/2002
• Published: 03/25/2004
• Est. Priority Date: 09/25/2002
• Status: Abandoned Application

• Current Assignee: Goodcontacts Research Limited
• Original Assignee: Goodcontacts Research Limited
• Inventors: Caughey, David A.
• Application Number:
  US10/253,920
• Publication Number:
  US 20040059786A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases
• CPC Class Codes: H04L 61/4555 Directories for electronic mail or instant messaging

Abstract

A method is disclosed for contact information verification and update. An electronic mail message is send to a contact destination, for which contact information is stored within an electronic contact information database. Attached to the electronic message is a contact field displaying the contact information for said contact. A facility is provided, which allows the contact to modify the contact information. Optionally, a date is provided, when a modification of the current contact information being stored in the electronic contact information database becomes active. Further optionally, the attached contact information is obtained from an automatic can of the electronic contact information database. Also, a central e-mail server is possibly used to intercept an e-mail message at a central e-mail distribution station, and to modify the e-mail message other than changing routing information of the e-mail message.

Claims

1. A method for contact information verification and update comprising the steps of:

sending at least an electronic mail message to a contact destination of at least one contact from a plurality of contacts, for which contact information is stored within an electronic contact information database;

attaching a contact field to the at least an electronic mail message, the contact field displaying the contact information for said at least one contact, the contact information stored within the electronic contact information database; and

allowing the at least one contact to modify the contact information, the contact information relating to said contact and being stored in the electronic contact information database.

2. A method for contact information verification and update according to claim 1, wherein the at least an electronic mail message is sent using an electronic mail application.

3. A method for contact information verification and update according to claim 1, wherein a web-based interface is used in modifying the contact information stored within an electronic contact information database.

4. A method for contact information verification and update according to claim 3, wherein the web-based interface is connected to the electronic contact information database for modifying contact information stored with the electronic contact information database.

5. A method for contact information verification and update according to claim 3, wherein the web-based interface delivers modified contact information to a central e-mail server in contact with the electronic contact information database by sending an electronic mail message.

6. A method for contact information verification and update according to claim 1, wherein the electronic mail message is sent by a support center in response to an electronic mail request received from a first time contacting customer.

7. A method for contact information verification and update according to claim 6, wherein electronic mail requests of first time contacting customers constitute a first time customer contact database, the database updated by the first time contacting customers in response to the electronic mail message comprising a contact field.

8. A method for contact information verification and update according to claim 1, further comprising the step of informing the at least one contact about a modification of contact information stored within an electronic contact database by sending at least an electronic message comprising the modification of contact information to said at least one contact.

9. A method for contact information verification and update comprising the steps of:

sending at least an electronic mail message to a contact destination of at least one contact from a plurality of contacts, for which contact information is stored within an electronic contact information database;

attaching a contact field to the at least an electronic mail message, the contact field displaying the contact information for said at least one contact, the contact information stored within the electronic contact information database;

allowing the at least one contact to modify the contact information, the contact information relating to said contact and being stored in the electronic contact information database; and

providing a date when a modification of the current contact information being stored in the electronic contact information database becomes active.

10. A method for contact information verification and update according to claim 9, wherein the at least an electronic mail message is sent using an electronic mail application.

11. A method for contact information verification and update according to claim 9, wherein a web-based interface is used in modifying the contact information stored within an electronic contact information database.

12. A method for contact information verification and update according to claim 11, wherein the web-based interface is connected to the electronic contact information database for modifying contact information stored with the electronic contact information database.

13. A method for contact information verification and update according to claim 11, wherein the web-based interface delivers modified contact information to a central e-mail server in contact with the electronic contact information database by sending an electronic mail message.

14. A method for contact information verification and update according to claim 9, further comprising the step of informing the at least one contact about a modification of contact information stored within an electronic contact database by sending at least an electronic message comprising the modification of contact information to said at least one contact.

15. A method for contact information verification and update comprising the steps of:

preparing an e-mail message for a destination by including a destination address and a body of the e-mail message, the destination address referring to an intended recipient of the email message;

searching a database for contact information relating to the destination address;

retrieving the contact information form the database, when contact information relating to the destination address was found in the database;

attaching to the e-mail message at a predetermined location thereof in an automatic fashion an indication of the intended recipient of the e-mail message and an indication of a request for contact information update therefrom;

transmitting the e-mail message to the destination address.

16. A method for contact information verification and update according to claim 15, wherein the indication of a request for contact information includes a reference to the database.

17. A method for contact information verification and update according to claim 16, wherein the recipient of the e-mail message updates the information stored within the database.

18. A method for contact information verification and update according to claim 16, wherein the reference to the database is made through an electronic e-mail address.

19. A method for contact information verification and update according to claim 16, wherein the reference to the database is made through a web-based interface.

20. A method for contact information verification and update comprising the steps of:

intercepting an e-mail message at a central e-mail distribution station;

modifying the e-mail message other than changing routing information of the e-mail message.

21. A method for contact information verification and update according to claim 20, wherein the e-mail message is modified by attaching a tag, the tag containing information specific to the e-mail distribution station.

22. A method for contact information verification and update according to claim 20, wherein the e-mail message is modified by attaching a tag, the tag containing information requesting from a recipient of the e-mail message an information update.

23. A method for contact information verification and update according to claim 20, wherein the e-mail message is modified by attaching a tag, the tag containing information retrieved from a data base accessible to the central e-mail distribution station.

24. A method for contact information verification and update according to claim 23, wherein data retrieval from the database occurs according to routing information of the e-mail message.