Customer solicitation support system and information provision server
First Claim
1. A customer solicitation support system, comprising:
- a portable apparatus which is carried by a customer;
a plurality of client computers which are installed in shops; and
a server which exchanges information among the plurality of client computers, wherein the portable apparatus comprises;
a first display device which displays shop information indicating shops having stock of a product desired by the customer; and
a first communication device which wirelessly communicates with the client computers to send customer information indicating the customer carrying, the portable apparatus and receive the shop information displayed on the first display device from one of the client computers closest to the customer;
wherein each of the client computers comprises;
a second communication device which wirelessly communicates with the first communication device of the portable apparatus to receive the customer information from the first communication device and send the shop information to the first communication device; and
a third communication device which sends the customer information received by the second communication device to the server and receives the shop information sent by the second communication device from the server; and
wherein the server comprises;
a fourth communication device which receives the customer information from the portable apparatus via the client computers wirelessly communicating with the portable apparatus and sends the shop information which the first display device of the portable apparatus is caused to display;
a customer information database which manages desired product information in association with customer information of each customer;
a stock information database which manages stocked product information indicating stocked products in association with shop information of each shop;
an extraction device which, upon receiving the customer information via the fourth communication device, extracts the desired product information associated with the customer information from the customer information database based upon the received customer information; and
a control device which compares the desired product information extracted by the extraction device and the stocked product information registered in the stock information database, retrieves stocked product information coinciding with the desired product information, and outputs the shop information associated with the retrieved stocked price information to the fourth communication device.
3 Assignments
0 Petitions
Accused Products
Abstract
The customer solicitation support system includes: a portable apparatus carried by a customer; a plurality of client computers installed in shops; and a server for exchanging information among the plurality of client computers. The server manages desired product information, which indicates a product desired by a customer in association with customer information of each customer, and stocked product information, which indicates stocked products of each shop, in a database in association with shop information. When the customer goes around shops carrying the portable apparatus, the customer information is sent to the server from the portable apparatus of the customer via the client computer wirelessly communicating with the portable apparatus. The server having received the customer information compares the desired product information associated with the received customer information and the stocked product information, and sends information on shops holding the desired product to the portable apparatus of the customer via the client computer communicating with the portable apparatus.
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Citations
17 Claims
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1. A customer solicitation support system, comprising:
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a portable apparatus which is carried by a customer;
a plurality of client computers which are installed in shops; and
a server which exchanges information among the plurality of client computers, wherein the portable apparatus comprises;
a first display device which displays shop information indicating shops having stock of a product desired by the customer; and
a first communication device which wirelessly communicates with the client computers to send customer information indicating the customer carrying, the portable apparatus and receive the shop information displayed on the first display device from one of the client computers closest to the customer;
wherein each of the client computers comprises;
a second communication device which wirelessly communicates with the first communication device of the portable apparatus to receive the customer information from the first communication device and send the shop information to the first communication device; and
a third communication device which sends the customer information received by the second communication device to the server and receives the shop information sent by the second communication device from the server; and
wherein the server comprises;
a fourth communication device which receives the customer information from the portable apparatus via the client computers wirelessly communicating with the portable apparatus and sends the shop information which the first display device of the portable apparatus is caused to display;
a customer information database which manages desired product information in association with customer information of each customer;
a stock information database which manages stocked product information indicating stocked products in association with shop information of each shop;
an extraction device which, upon receiving the customer information via the fourth communication device, extracts the desired product information associated with the customer information from the customer information database based upon the received customer information; and
a control device which compares the desired product information extracted by the extraction device and the stocked product information registered in the stock information database, retrieves stocked product information coinciding with the desired product information, and outputs the shop information associated with the retrieved stocked price information to the fourth communication device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. An information provision server which exchanges information with a plurality of client computers installed in shops, comprising:
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a communication device which receives customer information indicating a customer carrying a portable apparatus from a client computer wirelessly communicating with the portable apparatus of the customer and sends shop information for causing a display device of the portable apparatus to display shop information relating to a shop holding stock of a product desired by the customer;
a customer information database which manages desired product information relating to the product desired by the customer in association with the customer information received by the communication device;
a stock information database which manages stocked product information of stocked products of the shops as stock information in association with the shop information; and
a control device which compares the desired product information included in the customer information managed by the customer information database and the stocked product information included in the stock information managed by the stock information database, retrieves the stock information having the stocked product information coinciding with the desired product information, and outputs the shop information included in the retrieved stocked product information to the communication device.
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Specification