Methods and structure for automated troubleshooting of a virtual private network connection
First Claim
1. A method for identifying problems in a virtual private network comprising:
- automatically performing tests of said virtual private network in response to a request from an end user;
automatically identifying a problem indicated by results of said tests; and
communicating said problem to said end user.
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Abstract
Methods and systems for automated diagnosis of problems in a VPN connection by an end user of the VPN connection. The invention provides a method for identifying problems in a virtual private network comprising: automatically performing tests of the virtual private network in response to a request from the end user; automatically identifying a problem indicated by analysis of results of the tests, and communicating the identified problem to the end user. The invention provides for communication with the end user in the form of text messages and/or color-coded icons as well as suggested remedies for the identified problem. The invention thereby reduces the load on help-desk/support personnel in resolving common problems in VPN connections by enabling end user self-help without detailed technical training of the end users.
62 Citations
39 Claims
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1. A method for identifying problems in a virtual private network comprising:
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automatically performing tests of said virtual private network in response to a request from an end user;
automatically identifying a problem indicated by results of said tests; and
communicating said problem to said end user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for diagnosis of a virtual private network connection operable over a TCP/IP connection by an end user comprising:
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automatically pinging, responsive to a request by said end user, select host systems over said TCP/IP connection to test said virtual private network connection; and
indicating to said end user a resolution of any identified problem identified by said pinging. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A system for identifying problems in a virtual private network connection on an end user'"'"'s computer, said system comprising:
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a TCP/IP network connection from said computer to the Internet wherein said virtual private network connection is operable over said TCP/IP network connection;
a user interface program operable on said end user'"'"'s computer to receive user input requesting diagnosis of said virtual private network connection and for reporting identified problems to said end user;
an automated test program operably coupled to said user interface program and operable in response to a request from said end user to identify said problems in said virtual private network connection on said TCP/IP connection. - View Dependent Claims (24, 25)
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26. A system for aiding an end user in identifying problems in a virtual private network connection between the end user'"'"'s computer and a network, said system comprising:
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user input means for receiving a request by said end user to diagnose said virtual private network connection;
automated testing means to automatically test said virtual private network connection in response to receipt of said request;
analysis means for identifying problems from results of the automatic testing; and
presentation means for presenting identified problems to said end user. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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Specification