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Patron service system and method

  • US 20040068441A1
  • Filed: 09/19/2003
  • Published: 04/08/2004
  • Est. Priority Date: 09/23/2002
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • providing portable patron units to patrons for use at a resort, wherein the portable patron units are mobile wireless devices having interactive display screens;

    enabling patrons to order items, request services, and/or browse information associated with the resort via the portable patron units wirelessly;

    providing portable staff units to staff members of the resort, wherein the portable staff units are mobile wireless devices having interactive display screens;

    enabling staff members to view information about orders and/or requests made by the patrons via the portable staff units wirelessly; and

    displaying locations of the portable patron units on the display screens of the portable staff units enabling staff members to locate portable patron units when delivering items and/or servicing requests.

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