Method and system for remote diagnostic, control, and information collection based upon a connection or connectionless communication method for sending messages to the resource manager
First Claim
1. A method of processing messages, comprising:
- transmitting a message from a network device to a first computer that is remote from said network device, said message including information obtained from sensors of the network device;
receiving the message by the first computer;
determining, by the first computer, if a communication containing at least part of the message, including at least some of the information obtained from the sensors, is to be transmitted from the first computer to a second computer;
transmitting the communication from the first computer to the second computer in response to the determination made by the first computer; and
receiving said communication by the second computer.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, system, and program product for communicating with machines connected to a network. Information sent to or from the machines is transmitted using electronic mail or via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device that is being monitored or controlled and include information regarding the status, usage, or capabilities of the attached device. The device may send status messages and usage information of the device to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if urgent service is needed by the device. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information to the resource administrator using e-mail.
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Citations
28 Claims
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1. A method of processing messages, comprising:
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transmitting a message from a network device to a first computer that is remote from said network device, said message including information obtained from sensors of the network device;
receiving the message by the first computer;
determining, by the first computer, if a communication containing at least part of the message, including at least some of the information obtained from the sensors, is to be transmitted from the first computer to a second computer;
transmitting the communication from the first computer to the second computer in response to the determination made by the first computer; and
receiving said communication by the second computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for processing messages, comprising:
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means for transmitting a message from a network device to a first computer that is remote from said network device, said message including information obtained from sensors of the network device;
means for receiving the message by the first computer;
means for determining, by the first computer, if a communication containing at least part of the message, including at least some of the information obtained from sensors, is to be transmitted from the first computer to a second computer;
means for transmitting the communication from the first computer to the second computer in response to the determination made by the first computer; and
means for receiving said communication by the second computer. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method of monitoring at least one network device communicatively coupled to a local network, comprising:
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accessing the at least one network device by a service center computer that is remote from said local network to obtain device status information of the at least one network device, including information obtained from sensors of the at least one network device;
storing the obtained device status information;
periodically processing the stored status information to generate a usage report for the at least one network device;
transmitting the usage report from the service center computer to a second computer; and
receiving the usage report by the second computer. - View Dependent Claims (22, 23, 24)
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25. A system for monitoring at least one network device communicatively coupled to a local network, comprising:
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means for accessing the at least one network device by a service center computer that is remote from said local network to obtain device status information of the at least one network device, including information obtained from sensors of the at least one network device;
means for storing the obtained device status information;
means for periodically processing the stored status information to generate a usage report for the at least one network device;
means for transmitting the usage report from the service center computer to a second computer; and
means for receiving the usage report by the second computer. - View Dependent Claims (26, 27, 28)
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Specification