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Telephone call handling solution in an interactive voice response system

  • US 20040071275A1
  • Filed: 05/13/2003
  • Published: 04/15/2004
  • Est. Priority Date: 10/10/2002
  • Status: Abandoned Application
First Claim
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1. A method of handling an incoming call in a network connected interactive voice response system (IVR), comprising the steps of:

  • receiving a signal indicating an incoming telephone call with a call identification;

    retrieving, from a database, a database record associated with the call identification;

    retrieving, from a network location identified in the retrieved record, at least one IVR application identified in the retrieved record;

    storing the retrieved at least one IVR application into cache memory; and

    answering the incoming telephone call.

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