Dynamic service fulfillment

• US 20040073490A1
• Filed: 10/15/2002
• Published: 04/15/2004
• Est. Priority Date: 10/15/2002
• Status: Abandoned Application

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Shah, Baiju, Horner, Ryan C., Soni, Jaimin A.
• Application Number:
  US10/271,146
• Publication Number:
  US 20040073490A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

With the permission of a targeted recipient, a service provider obtains access to schedule information of a targeted recipient and, based on the schedule information determines scheduled availability of the targeted recipient to accept fulfillment of the service. Additionally, permission-based access to location information of the targeted recipient is obtained and a location of the targeted recipient is determined based on the location information. Thereafter, fulfillment of the service is directed to the location of the targeted recipient. At the time of service fulfillment, service personnel are provided access to location and identification information of the targeted recipient such that fulfillment of the service is further enhanced. In one embodiment of the present invention, package delivery may be automatically scheduled or rescheduled in this manner. In this manner, service providers can efficiently carry out fulfillment of their services while simultaneously accommodating schedules and preferences of targeted recipients of their services.

Claims

1. A computer-implemented method for fulfilling a service, the method comprising:

obtaining permission-based access to schedule information of a targeted recipient of the service; and

determining scheduled availability of the targeted recipient to accept fulfillment of the service based on the schedule information.

2. The method of claim 1, further comprising:

sending a notification to the targeted recipient of impending fulfillment of the service; and

receiving, in response to the notification, a response from the targeted recipient to schedule fulfillment of the service.

3. The method of claim 1, further comprising:

obtaining permission-based access to location information of the targeted recipient;

determining a location of the targeted recipient, based on the location information, substantially at a time of the scheduled availability of the targeted recipient; and

directing fulfillment of the service for the targeted recipient to the location.

4. The method of claim 3, further comprising:

charging the targeted recipient a fee for directing fulfillment of the service to the location.

5. The method of claim 4, further comprising:

obtaining permission-based access to account information of the targeted recipient,

wherein charging the targeted recipient further comprises obtaining the fee based on the account information.

6. The method of claim 1, wherein the service is delivery of an item to the targeted recipient.

7. A computer-implemented method for fulfilling a service, the method comprising:

obtaining permission-based access to location information of a targeted recipient of the service;

determining, based on the location information, a location of the targeted recipient; and

directing fulfillment of the service for the targeted recipient to the location.

8. The method of claim 7, further comprising:

sending a notification to the targeted recipient of impending fulfillment of the service; and

receiving, in response to the notification, a response from the targeted recipient to schedule fulfillment of the service.

9. The method of claim 7, further comprising:

obtaining permission-based access to schedule information of the targeted recipient; and

determining scheduled availability of the targeted recipient to accept the service based on the schedule information.

10. The method of claim 9, wherein determining the location of the targeted recipient further comprises:

determining the location of the targeted recipient substantially at a time of the scheduled availability of the targeted recipient.

11. The method of claim 7, further comprising:

charging the targeted recipient a fee for directing fulfillment of the service to the location.

12. The method of claim 11, further comprising:

obtaining permission-based access to account information of the targeted recipient,

wherein charging the targeted recipient further comprises obtaining the fee based on the account information.

13. The method of claim 7, wherein the service is delivery of an item to the targeted recipient.

14. A method for a targeted recipient of a service to assist in fulfillment of the service, the method comprising:

receiving, from a provider of the service via a communication device, a request to access schedule information of the targeted recipient; and

authorizing, via the communication device, access to the schedule information by the provider of the service,

wherein the provider determines scheduled availability of the targeted recipient to accept fulfillment of the service based on the schedule information.

15. The method of claim 14, further comprising:

receiving, from the provider via the communication device, a notification of impending fulfillment of the service; and

sending, via the communication device in response to the notification, a response to the provider to schedule fulfillment of the service.

16. The method of claim 14, further comprising:

receiving, from the provider via the communication device, a request to access location information of the targeted recipient; and

authorizing, via the communication device, access to the location information by the provider of the service,

wherein the provider determines a location of the targeted recipient, based on the location information, substantially at a time of the scheduled availability of the targeted recipient and directs fulfillment of the service for the targeted recipient to the location.

17. The method of claim 16, further comprising:

receiving, from the provider via the communication device, a request to access account information of the targeted recipient; and

authorizing, via the communication device, access to the account information by the provider of the service,

wherein the provider charges the targeted recipient a fee for directing fulfillment of the service to the location and obtains the fee based on the account information.

18. The method of claim 14, wherein the service is delivery of an item to the targeted recipient.

19. A method for a targeted recipient of a service to assist in fulfillment of the service, the method comprising:

receiving, from a provider of the service via a communication device, a request to access location information of the targeted recipient; and

authorizing, via the communication device, access to the location information by the provider of the service,

wherein the provider determines a location of the targeted recipient based on the location information and directs fulfillment of the service for the targeted recipient to the location.

20. The method of claim 19, further comprising:

receiving, from the provider via the communication device, a notification of impending fulfillment of the service; and

sending, via the communication device in response to the notification, a response to the provider to schedule fulfillment of the service.

21. The method of claim 19, further comprising:

receiving, from the provider via the communication device, a request to access schedule information of the targeted recipient; and

authorizing, via the communication device, access to the schedule information by the provider of the service,

wherein the provider determines scheduled availability of the targeted recipient to accept the service based on the schedule information.

22. The method of claim 19, further comprising:

receiving, from the provider via the communication device, a request to access account information of the targeted recipient; and

authorizing, via the communication device, access to the account information by the provider of the service,

wherein the provider charges the targeted recipient a fee for directing fulfillment of the service to the location and obtains the fee based on the account information.

23. The method of claim 19, wherein the service is delivery of an item to the targeted recipient.

24. A computer-readable medium having stored thereon computer-executable instructions for performing steps of:

obtaining permission-based access to schedule information of a targeted recipient of a service; and

determining scheduled availability of the targeted recipient to accept fulfillment of the service based on the schedule information.

25. The computer-readable medium of claim 24, further comprising computer-executable instructions for performing steps of:

sending a notification to the targeted recipient of impending fulfillment of the service; and

receiving, in response to the notification, a response from the targeted recipient to schedule fulfillment of the service.

26. The computer-readable medium of claim 24, further comprising computer-executable instructions for performing steps of:

obtaining permission-based access to location information of the targeted recipient;

determining a location of the targeted recipient, based on the location information, substantially at a time of the scheduled availability of the targeted recipient; and

directing fulfillment of the service for the targeted recipient to the location.

27. The computer-readable medium of claim 26, further comprising computer-executable instructions for performing steps of:

obtaining permission-based access to account information of the targeted recipient; and

charging the targeted recipient a fee, based on the account information, for directing fulfillment of the service to the location.

28. A server computer comprising the computer-readable medium of claim 24.

29. A computer-readable medium having stored thereon computer-executable instructions for performing steps of:

obtaining permission-based access to location information of a targeted recipient of a service;

determining, based on the location information, a location of the targeted recipient; and

directing fulfillment of the service for the targeted recipient to the location.

30. The computer-readable medium of claim 29, further comprising computer-executable instructions for performing steps of:

sending a notification to the targeted recipient of impending fulfillment of the service; and

receiving, in response to the notification, a response from the targeted recipient to schedule fulfillment of the service.

31. The computer-readable medium of claim 29, further comprising computer-executable instructions for performing steps of:

obtaining permission-based access to schedule information of the targeted recipient; and

determining scheduled availability of the targeted recipient to accept the service based on the schedule information.

32. The computer-readable medium of claim 29, further comprising computer-executable instructions for performing steps of:

obtaining permission-based access to account information of the targeted recipient; and

charging the targeted recipient a fee, based on the account information, for directing fulfillment of the service to the location.

33. A server computer comprising the computer-readable medium of claim 29.

34. A computer-readable medium having stored thereon computer-executable instructions for performing steps of:

receiving, from a provider of a service, a request to access schedule information of a targeted recipient of the service; and

authorizing access to the schedule information by the provider of the service,

wherein the provider determines scheduled availability of the targeted recipient to accept fulfillment of the service based on the schedule information.

35. The computer-readable medium of claim 34, further comprising computer-executable instructions for performing steps of:

receiving, from the provider, a notification of impending fulfillment of the service; and

sending, in response to the notification, a response to the provider to schedule fulfillment of the service.

36. The computer-readable medium of claim 34, further comprising computer-executable instructions for performing steps of:

receiving, from the provider, a request to access location information of the targeted recipient; and

authorizing access to the location information by the provider of the service,

wherein the provider determines a location of the targeted recipient, based on the location information, substantially at a time of the scheduled availability of the targeted recipient and directs fulfillment of the service for the targeted recipient to the location.

37. The computer-readable medium of claim 36, further comprising computer-executable instructions for performing steps of:

receiving, from the provider, a request to access account information of the targeted recipient; and

authorizing access to the account information by the provider of the service,

wherein the provider charges the targeted recipient a fee for directing fulfillment of the service to the location and obtains the fee based on the account information.

38. A communication device comprising the computer-readable medium of claim 34.

39. A computer-readable medium having stored thereon computer-executable instructions for performing steps of:

receiving, from a provider of a service, a request to access location information of a targeted recipient of the service; and

authorizing access to the location information by the provider of the service,

wherein the provider determines a location of the targeted recipient based on the location information and directs fulfillment of the service for the targeted recipient to the location.

40. The computer-readable medium of claim 39, further comprising computer-executable instructions for performing steps of:

receiving, from the provider, a notification of impending fulfillment of the service; and

sending, in response to the notification, a response to the provider to schedule fulfillment of the service.

41. The computer-readable medium of claim 39, further comprising computer-executable instructions for performing steps of:

receiving, from the provider, a request to access schedule information of the targeted recipient; and

authorizing access to the schedule information by the provider of the service,

wherein the provider determines scheduled availability of the targeted recipient to accept the service based on the schedule information.

42. The computer-readable medium of claim 39, further comprising computer-executable instructions for performing steps of:

receiving, from the provider, a request to access account information of the targeted recipient; and

authorizing access to the account information by the provider of the service,

wherein the provider charges the targeted recipient a fee for directing fulfillment of the service to the location and obtains the fee based on the account information.

43. A communication device comprising the computer-readable medium of claim 39.

44. A server computer, in communication with a targeted recipient of a service, for use in fulfilling the service, the server computer comprising:

means for obtaining permission-based access to schedule information of a targeted recipient of a service; and

means for determining scheduled availability of the targeted recipient to accept fulfillment of the service based on the schedule information.

45. The server computer of claim 44, further comprising:

means for sending a notification to the targeted recipient of impending fulfillment of the service; and

means for receiving, in response to the notification, a response from the targeted recipient to schedule fulfillment of the service.

46. The server computer of claim 45, further comprising:

means for obtaining permission-based access to location information of the targeted recipient;

means for determining a location of the targeted recipient, based on the location information, substantially at a time of the scheduled availability of the targeted recipient; and

means for directing fulfillment of the service for the targeted recipient to the location.

47. The server computer of claim 46, further comprising:

means for obtaining permission-based access to account information of the targeted recipient; and

means for charging the targeted recipient a fee, based on the account information, for directing fulfillment of the service to the location.

48. A server computer, in communication with a targeted recipient of a service, for use in fulfilling the service, the server computer comprising:

means for obtaining permission-based access to location information of a targeted recipient of a service;

means for determining, based on the location information, a location of the targeted recipient; and

means for directing fulfillment of the service for the targeted recipient to the location.

49. The server computer of claim 48, further comprising:

means for sending a notification to the targeted recipient of impending fulfillment of the service; and

means for receiving, in response to the notification, a response from the targeted recipient to schedule fulfillment of the service.

50. The server computer of claim 48, further comprising:

means for obtaining permission-based access to schedule information of the targeted recipient; and

means for determining scheduled availability of the targeted recipient to accept the service based on the schedule information.

51. The server computer of claim 48, further comprising:

means for obtaining permission-based access to account information of the targeted recipient; and

means for charging the targeted recipient a fee, based on the account information, for directing fulfillment of the service to the location.

52. A communication device, in communication with a provider of a service, for use by a targeted recipient of the service in fulfilling the service, the communication device comprising:

means for receiving, from the provider, a request to access schedule information of the targeted recipient; and

means for authorizing access to the schedule information by the provider of the service,

wherein the provider determines scheduled availability of the targeted recipient to accept fulfillment of the service based on the schedule information.

53. The communication device of claim 52, further comprising:

means for receiving, from the provider, a notification of impending fulfillment of the service; and

means for sending, in response to the notification, a response to the provider to schedule fulfillment of the service.

54. The communication device of claim 52, further comprising:

means for receiving, from the provider, a request to access location information of the targeted recipient; and

means for authorizing access to the location information by the provider of the service,

wherein the provider determines a location of the targeted recipient, based on the location information, substantially at a time of the scheduled availability of the targeted recipient and directs fulfillment of the service for the targeted recipient to the location.

55. The communication device of claim 54, further comprising:

means for receiving, from the provider, a request to access account information of the targeted recipient; and

means for authorizing access to the account information by the provider of the service,

wherein the provider charges the targeted recipient a fee for directing fulfillment of the service to the location and obtains the fee based on the account information.

56. A communication device, in communication with a provider of a service, for use by a targeted recipient of the service in fulfilling the service, the communication device comprising:

means for receiving, from the provider, a request to access location information of the targeted recipient; and

means for authorizing access to the location information by the provider of the service,

wherein the provider determines a location of the targeted recipient based on the location information and directs fulfillment of the service for the targeted recipient to the location.

57. The communication device of claim 56, further comprising:

means for receiving, from the provider, a notification of impending fulfillment of the service; and

means for sending, in response to the notification, a response to the provider to schedule fulfillment of the service.

58. The communication device of claim 56, further comprising:

means for receiving, from the provider, a request to access schedule information of the targeted recipient; and

means for authorizing access to the schedule information by the provider of the service,

wherein the provider determines scheduled availability of the targeted recipient to accept the service based on the schedule information.

59. The communication device of claim 56, further comprising:

means for receiving, from the provider, a request to access account information of the targeted recipient; and

means for authorizing access to the account information by the provider of the service,

wherein the provider charges the targeted recipient a fee for directing fulfillment of the service to the location and obtains the fee based on the account information.

60. A method for delivering an item to a targeted recipient, the method comprising:

notifying the targeted recipient of impending delivery of the item;

requesting permission to access schedule information of the targeted recipient;

receiving permission to access the schedule information of the targeted recipient; and

determining, based on the schedule information, availability of the targeted recipient to take delivery of the item at an intended delivery time at an intended delivery location.

61. The method of claim 60, further comprising:

determining, based on the schedule information, that the targeted recipient will not be available during the intended delivery time at the intended delivery location; and

rescheduling, based on the schedule information, delivery of the item to the targeted recipient at a scheduled time and a scheduled location.

62. The method of claim 61, further comprising:

in response to determining that the targeted recipient will not be available during the intended delivery time at the intended delivery location, sending, to the targeted recipient, an offer to reschedule delivery of the item; and

receiving, from the targeted recipient in response to the offer to reschedule delivery, a request to reschedule delivery of the item.

63. The method of claim 62, wherein the offer to reschedule delivery includes notification of a fee to reschedule delivery, the method further comprising:

requesting permission to access account information of the targeted recipient in order to obtain payment of the fee;

receiving permission to access the account information of the targeted recipient; and

obtaining payment of the fee based on the account information of the targeted recipient.

64. The method of claim 61, further comprising:

updating the schedule information of the targeted recipient with the scheduled time and the scheduled location.

65. The method of claim 61, further comprising:

notifying the targeted recipient of the scheduled time and the scheduled location.

66. The method of claim 61, further comprising:

at the scheduled time and scheduled location, accessing location information and identification information of the targeted recipient; and

delivering the item to the targeted recipient based on the location information and the identification information of the intended recipient.

67. The method of claim 66, wherein delivering the item further comprises authenticating identification of the targeted recipient.

68. The method of claim 60, further comprising:

receiving, from the targeted recipient, a delivery status request from the targeted recipient; and

providing status information regarding delivery of the item to the targeted recipient based on an identification of the targeted recipient and in response to the delivery status request.

69. A method for facilitating delivery of an item to a targeted recipient by a delivery person, the method comprising:

at a scheduled time and at a scheduled location of delivery of the item, accessing, by the delivery person, real-time location information of the targeted recipient; and

delivering the item to the targeted recipient based on the location information of the targeted recipient.

70. The method of claim 69, further comprising, prior to delivering the item:

electronically verifying identification of the targeted recipient.

72. The method of claim 70, further comprising, prior to delivering the item:

electronically verifying identification of the targeted recipient.

71. A method for facilitating delivery of an item to a targeted recipient by a delivery person, the method comprising:

at a scheduled time and at a scheduled location of delivery of the item, accessing, by the delivery person, identification information of the targeted recipient that facilitates visual identification of the targeted recipient; and

delivering the item to the targeted recipient based on the identification information of the targeted recipient.