Method and system for managing and processing service requests

• US 20040073503A1
• Filed: 10/15/2002
• Published: 04/15/2004
• Est. Priority Date: 10/15/2002
• Status: Abandoned Application

• Current Assignee: UBS Financial Services Incorporated (UBS Ag)
• Original Assignee: UBS Financial Services Incorporated (UBS Ag)
• Inventors: Morales, Ramon, Dodge, William, Napolitano, James
• Application Number:
  US10/270,249
• Publication Number:
  US 20040073503A1
• Time in Patent Office: Days
• US Class Current: 705/35
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes

Abstract

In accordance with various embodiments of the invention, a system and various methodologies are provided that enable proactive analysis of details associated with clients'"'"' financial services transactions by the organization(s) providing those services. Additionally, the system and various methodologies generate automated electronic messages that are transmitted to clients to inform them of potential issues effecting their financial service transactions. These automated electronic messages may be reviewed by clients in a secure environment and responded to by the clients with the goal of resolution of identified potential issues.

Claims

1. A system that provides at least one financial service to at least one client, the system comprising:

at least one server running software that is configured to operate based on instructions provided by the client to facilitate at least one financial service transaction, the software further being configured to monitor processing of the transaction and record data associated with the transaction and the transaction'"'"'s processing, the software analyzing the monitored processing and proactively generating an automated message to the at least one client if the monitoring of the transaction processing indicates a potential problem with completing the financial services transaction.

2. The system of claim 1, wherein the automated message includes details indicating the at least one financial service transaction and the potential problem in completing the at least one financial services transaction.

3. The system of claim 1, wherein the software if further configured to receive a reply to the automated message from the at least one client, the reply including pre-populated details indicating the at least one financial service transaction included in the automated message.

4. The system of claim 1, wherein the at least one financial service transaction is an electronic funds transfer transaction.

5. The system of claim 4, wherein the electronic funds transfer transaction is a repetitive transfer transaction and a time period authorized for performing the repetitive transfer transaction has expired.

6. The system of claim 1, wherein the at least one financial service transaction is a electronic bill payment transaction.

7. The system of claim 1, wherein the at least one financial service transaction is an addition of a new vendor to transact electronic funds transfers to or from.

8. The system of claim 1, wherein the at least one financial service transaction is a check payment.

9. The system of claim 1, wherein the at least one server supports display of one or more pages of data specific to the at least one client and including any automated messages (generated by the system.

10. The system of claim 9, wherein the one or more pages are configured to enable that at least one client to review automated messages and generate replies to the automated messages and transmit the generated automated messages.

17. The method of claim 1 wherein the at least one financial service transaction is an addition of a new vendor to transact electronic funds transfers to or from.

11. A method for expediting at least one financial service to at least one client, the method comprising:

monitoring processing of at least one financial service transaction for at least one client;

recording data associated with the transaction and the transaction'"'"'s processing;

analyzing the monitored processing to identify potential problems in the processing; and

proactively generating an automated message to the at least one client if the monitoring of the transaction processing indicates a potential problem with completing the financial services transaction.

12. The method of claim 11, wherein the automated message includes details indicating the at least one financial service transaction and the potential problem in completing the at least one financial services transaction.

13. The method of claim 11, further comprising receiving a reply to the automated message from the at least one client, the reply including pre-populated details indicating the at least one financial service transaction included in the automated message.

14. The method of claim 11, wherein the at least one financial service transaction is an electronic funds transfer transaction.

15. The method of claim 14, wherein the electronic funds transfer transaction is a repetitive transfer transaction and a time period authorized for performing the repetitive transfer transaction has expired.

16. The method of claim 11, wherein the at least one financial service transaction is a electronic bill payment transaction.

18. The method of claim 11, wherein the at least one financial service transaction is a check payment.

19. The method of claim 11, further comprising displaying one or more pages of data specific to the at least one client and including any automated messages generated by the system.

20. The method of claim 19, wherein the one or more pages are configured to enable that at least one client to review automated messages and generate replies to the automated messages and transmit the generated automated messages.

21. One or more software programs stored in memory and accessible by one or more computers, the one or more software programs being configured to:

monitor processing of at least one financial service transaction for at least one client;

record data associated with the transaction and the transaction'"'"'s processing;

analyze the monitored processing to identify potential problems in the processing; and

proactively generate an automated message to the at least one client if the monitoring of the transaction processing indicates a potential problem with completing the financial services transaction.