Systems and methods for increasing recovery rates on delinquent financial accounts

• US 20040073504A1
• Filed: 10/10/2002
• Published: 04/15/2004
• Est. Priority Date: 10/10/2002
• Status: Abandoned Application

• Current Assignee: Capital One Financial Corporation
• Original Assignee: Capital One Financial Corporation
• Inventors: Bryman, Evan, Allen, Femi, Haworth, James A.
• Application Number:
  US10/267,831
• Publication Number:
  US 20040073504A1
• Time in Patent Office: Days
• US Class Current: 705/36
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis

Abstract

Systems and methods consistent with the present invention managing delinquent financial accounts to allow the account issuer to increase recovery rates for these accounts. In such systems and methods, debt associated with the delinquent financial account is charged-off. The financial account is, however, kept open and the charged-off debt is then restructured to reduce a required payment amount for the account. Then, if the customer does not make the required payments, the account is closed.

Claims

1. A method for managing a delinquent financial account of a customer, comprising:

charging-off the debt associated with the delinquent financial account;

keeping the delinquent financial account open;

restructuring the charged-off debt of the delinquent financial account to reduce a required payment amount for the account from the customer; and

closing the delinquent financial account when the reduced required payment amount is not received from the customer.

2. The method of claim 1, wherein restructuring the charged-off debt further includes:

reducing the required payment amount to an amount substantially equal to a minimum payment for one account cycle.

3. The method of claim 2, wherein the minimum payment for one account cycle is a monthly minimum payment amount.

4. The method of claim 1, wherein restructuring the charged-off debt further includes:

reducing an interest rate applied to the delinquent debt.

5. The method of claim 4, wherein the interest rate is reduced to a value substantially lower than the interest rate associated with the delinquent financial account prior to restructuring.

6. The method of claim 1, wherein restructuring the charged-off debt further includes:

providing an available line of credit associated with the restructured account when a payment amount received from the customer meets a predetermined payment threshold.

7. The method of claim 1, wherein restructuring the charged-off debt further includes:

providing an available line of credit associated with the restructured account after receiving the reduced required payment amount.

8. The method of claim 7, wherein providing the available line of credit further includes:

increasing the line of credit based on received payments from the customer.

9. The method of claim 1, further including:

when the delinquent debt has been substantially paid, increasing a line of credit for the customer.

10. The method of claim 9, wherein the line of credit is increased to an amount offered prior to the debt becoming delinquent.

11. The method of claim 1, wherein charging-off the debt further includes:

determining that the customer is not likely to pay a minimum amount due to the delinquent financial account; and

charging-off the debt associated with the financial account based on the determination, such that the debt is charged-off prior to when such debt is normally charged-off.

12. A system for managing a delinquent financial account of a customer, comprising:

means for charging-off the debt associated with the delinquent financial account;

means for keeping the delinquent financial account open;

means for restructuring the charged-off debt of the delinquent financial account to reduce a required payment amount for the account from the customer; and

means for closing the delinquent financial account when the reduced required payment amount is not received from the customer.

13. The system of claim 12, wherein the means for restructuring the charged-off debt further includes:

means for reducing the required payment amount to an amount substantially equal to a minimum payment for one account cycle.

14. The system of claim 13, wherein the minimum payment for one account cycle is a monthly minimum payment amount.

15. The system of claim 12, wherein the means for restructuring the charged-off debt further includes:

means for reducing an interest rate applied to the delinquent debt.

16. The system of claim 15, wherein the interest rate is reduced to a value substantially lower than the interest rate associated with the delinquent financial account prior to restructuring.

17. The system of claim 12, wherein the means for restructuring the charged-off debt further includes:

means for providing an available line of credit associated with the restructured account when a payment amount received from the customer meets a predetermined payment threshold.

18. The system of claim 12, wherein the means for restructuring the charged-off debt further includes:

means for providing an available line of credit associated with the restructured account after receiving the reduced required payment amount.

19. The system of claim 18, wherein the means for providing the available line of credit further includes:

means for increasing the line of credit based on received payments from the customer.

20. The system of claim 12, further including:

when the delinquent debt has been substantially paid, means for increasing a line of credit for the customer.

21. The system of claim 20, wherein the line of credit is increased to an amount offered prior to the debt becoming delinquent.

22. The system of claim 12, wherein the means for charging-off the debt further includes:

means for determining that the customer is not likely to pay a minimum amount due to the delinquent financial account; and

means for charging-off the debt associated with the financial account based on the determination, such that the debt is charged-off prior to when such debt is normally charged-off.