×

System and method for integrating a personal adaptive agent

  • US 20040073569A1
  • Filed: 09/27/2002
  • Published: 04/15/2004
  • Est. Priority Date: 09/27/2002
  • Status: Abandoned Application
First Claim
Patent Images

1. An automated system for communicating with telecommunication customers comprising:

  • a customer information database for storing customer information for a plurality of telecommunications customers, including a customer address and a customer phone number for each telecommunications customer;

    a customer behavior database for storing customer behavior data for the plurality of telecommunications customers including customer preferences, customer service plan information, and customer billing history information for each telecommunications customer;

    an organization policy database for storing organization policy preferences;

    a customer behavior engine operable to access information stored within the customer behavior database and generate a customer behavior model;

    an organization engine operable to access the policy database and generate an organization policy model;

    a negotiation module operable to compare the organization policy model and the customer behavior model and determine a communication action compliant with the organization policy model and the customer behavior model in response to a customer communication; and

    the customer behavior engine further operable to receive a customer response to the communication action and amend the customer behavior model based upon the received customer response.

View all claims
  • 3 Assignments
Timeline View
Assignment View
    ×
    ×