Method and apparatus for on-site enterprise associate and consumer matching
First Claim
1. A method for matching an associate to a consumer, comprising:
- detecting a consumer presence on an enterprise site, wherein said step of detecting comprises;
detecting the initiation of communications between a consumer wireless communication device and a wireless network associated with said enterprise site;
acknowledging said consumer presence;
detecting a need to assist said consumer; and
providing a resource to said consumer.
6 Assignments
0 Petitions
Accused Products
Abstract
A system for matching consumers to associates at an enterprise site is provided. The system includes a wireless enterprise network in communication with a consumer wireless device. In response to a request for assistance entered by a consumer, the consumer may be directed from their current location to a location at which the requested item or service may be obtained. The system may also be used to assign an available associate to assist the consumer. An appropriate associate may be selected based on various criteria, including the position of the associate relative to the consumer and whether the associate has the qualifications necessary to meet the consumer'"'"'s requirements.
-
Citations
27 Claims
-
1. A method for matching an associate to a consumer, comprising:
-
detecting a consumer presence on an enterprise site, wherein said step of detecting comprises;
detecting the initiation of communications between a consumer wireless communication device and a wireless network associated with said enterprise site;
acknowledging said consumer presence;
detecting a need to assist said consumer; and
providing a resource to said consumer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
-
-
14. A system for matching a consumer to an on-site enterprise resource, comprising:
-
a wireless network;
a server computer in communication with said wireless network, comprising;
a data storage device for storing at least one of applications and data;
a processor;
software stored in said data storage device and operative on said processor for detecting the presence of a wireless device in communication with said wireless network; and
software stored in said data storage device and operative on said processor for providing said wireless device with data. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23)
-
-
24. A system for matching a consumer to an associate at an enterprise site, comprising:
-
means for detecting the presence of said consumer;
means for detecting a need of said consumer for assistance;
means for communicating said detected presence of said consumer and said detected need of said consumer for assistance to an enterprise server computer means; and
means for providing said consumer with said assistance, comprising at least one of means for communicating information from said enterprise server computer means to said consumer, means for establishing a communication link between said consumer and said associate, means for directing said consumer to a qualified associate, and means for directing said associate to a location of said consumer. - View Dependent Claims (25, 26, 27)
-
Specification