Error analysis fed from a knowledge base
First Claim
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1. A method for handling errors, said method comprising:
- accessing a knowledge base;
comparing a current incident to known incidents in said knowledge base; and
if a match is found, retrieving information from said knowledge base, said information being relevant to said current incident.
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Abstract
An example of a solution provided here comprises analyzing an incident, responding to said incident, and customizing the response, based on the result of the analysis. Another example of a solution comprises accessing a knowledge base, comparing a current incident to known incidents in said knowledge base, and if a match is found, retrieving information from said knowledge base, said information being relevant to the current incident. Methods for handling errors, systems for executing such methods, and instructions on a computer-usable medium, for executing such methods, are provided.
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Citations
37 Claims
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1. A method for handling errors, said method comprising:
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accessing a knowledge base;
comparing a current incident to known incidents in said knowledge base; and
if a match is found, retrieving information from said knowledge base, said information being relevant to said current incident. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for handling errors, said method comprising:
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analyzing an incident;
responding to said incident; and
customizing said responding, based on a result obtained by said analyzing. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A method for handling errors, said method comprising:
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providing a knowledge base; and
providing information from said knowledge base, said information being relevant to an incident;
wherein said knowledge base includes elements chosen from;
symptoms;
directives;
solutions;
work-arounds; and
explanations. - View Dependent Claims (19, 20, 21)
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22. A system for handling errors, said system comprising:
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means for analyzing an incident;
means for responding to said incident; and
means for customizing said means for responding, based on a result obtained by said means for analyzing. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29)
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30. A computer-usable medium having computer-executable instructions for handling errors, said computer-executable instructions comprising:
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means for analyzing an incident;
means for responding to said incident; and
means for customizing said means for responding, based on a result obtained by said means for analyzing. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37)
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Specification