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Checks for product knowledge management

  • US 20040078727A1
  • Filed: 12/13/2002
  • Published: 04/22/2004
  • Est. Priority Date: 08/04/2000
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a knowledge repository configured to store product knowledge for a plurality of products, wherein the product knowledge comprises one or more checks, wherein each check comprises;

    a description section, wherein the description section comprises text describing a product issue detectable by the check;

    a rule section, wherein the rule section comprises a rule formatted according to rule language to use to evaluate with one or more product facts to detect the product issue;

    a remediation section, wherein the remediation section comprises information to address the product issue detectable by the check; and

    an interface to access the one or more checks in the knowledge repository, wherein the interface is configured to allow a user to search the one or more checks and evaluate the one or more checks to detect a product issue.

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