System and method for managing personel telephony recording

• US 20040081292A1
• Filed: 10/23/2002
• Published: 04/29/2004
• Est. Priority Date: 10/23/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Winters, Scott Lee, Moore, Victor S., Paolini, Michael A., Brown, Michael Wayne, McIntyre, Joseph Herbert
• Application Number:
  US10/279,461
• Publication Number:
  US 20040081292A1
• Time in Patent Office: Days
• US Class Current: 379/68
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/567 Multimedia conference systems

Abstract

A system and method for recording a telephone conference and replaying a portion of the recording during the conference. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines. The recording can be in audio format, text format (obtained by converting the audio to text), or both. Thus, users could potentially recall and replay textual information in addition to the recorded audio. Other information—such as time and user data—may also be recorded along with the audio and text. Both text and audio may be compressed (in real time if required) to save storage space. Users may issue playback-type requests such as play, rewind, fast forward, stop, and pause to navigate through the recorded data. While the user is issuing requests and is reviewing missed information, only the user can hear the playback.

Claims

1. A method of recording a telephone call, said method comprising:

initiating a telephone call between a user and one or more secondary participants;

storing voice data corresponding to the telephone call into a memory area;

receiving, during the telephone call, a playback request from the user;

retrieving, from the memory area, the voice data corresponding to the request; and

playing a portion of the voice data to the user, wherein the playing is not heard by the secondary participants.

2. The method as described in claim 1 further comprising:

receiving a playback request from the user, wherein the playback request is selected from the group consisting of a rewind request, a fast forward request, a pause request, a query request, a stop request and a bookmark request; and

executing the playback request during the telephone call.

3. The method as described in claim 1 further comprising:

receiving a rewind request from the user;

decrementing a pointer that addresses the voice data stored in the memory area; and

selecting the portion of the telephone call starting at the memory location addressed by the decremented pointer.

4. The method as described in claim 3 further comprising:

receiving a fast forward request from the user subsequent to receiving the rewind request;

incrementing the pointer that addresses the voice data stored in the memory area; and

selecting the portion of the telephone call starting at the memory location addressed by the incremented pointer.

5. The method as described in claim 1 further comprising:

receiving a playback speed from the user, wherein the playing further includes;

adjusting a transmission rate based upon the received playback speed; and

transmitting the portion of the telephone call to the user at the transmission rate.

6. The method as described in claim 1 further comprising:

receiving a search request from the user during the telephone call, the search request including search criteria;

locating the search criteria within the voice data stored in the memory area; and

selecting the portion of the voice data based upon the location of the search criteria within the voice data.

7. The method as described in claim 1 further comprising:

identifying a voice inflection included in the voice data;

storing the identified voice inflection and the corresponding location within the voice data in the memory area;

receiving a search request from the user during the telephone call, the search request including a requested voice inflection;

locating the requested voice inflection within the voice data stored in the memory area; and

selecting the portion of the voice data based upon the location of the requested voice inflection located within the voice data.

8. An information handling system comprising:

one or more processors;

a memory area accessible by the processors for storing telephone call data;

a microphone for receiving voice input from a user of the information handling system;

a speaker for audibly playing voice output to the user;

a transmitter for transmitting some of the voice input received by the microphone to one or more secondary participants over a data network;

a receiver for receiving voice data from the secondary participants over the data network and playing to the user through the speaker;

a recording tool for storing the voice data and at least some of the voice input, the recording tool including;

means for initiating a telephone call between a user and one or more secondary participants;

means for storing voice data corresponding to the telephone call into the memory area;

means for receiving, during the telephone call, a playback request from the user;

means for retrieving, from the memory area, the voice data corresponding to the request; and

means for playing, through the speaker, a portion of the voice data to the user, wherein the playing is not heard by the secondary participants.

9. The information handling system as described in claim 8 further comprising:

means for receiving a playback request from the user, wherein the playback request is selected from the group consisting of a rewind request, a fast forward request, a pause request, a query request, a stop request and a bookmark request; and

means for executing the playback request during the telephone call.

10. The information handling system as described in claim 8 further comprising:

means for receiving a rewind request from the user;

means for decrementing a pointer that addresses the voice data stored in the memory area; and

means for selecting the portion of the telephone call starting at the memory location addressed by the decremented pointer.

11. The information handling system as described in claim 10 further comprising:

means for receiving a fast forward request from the user subsequent to receiving the rewind request;

means for incrementing the pointer that addresses the voice data stored in the memory area; and

means for selecting the portion of the telephone call starting at the memory location addressed by the incremented pointer.

12. The information handling system as described in claim 8 further comprising:

means for receiving a playback speed from the user, wherein the means for playing further includes;

means for adjusting a transmission rate based upon the received playback speed; and

means for transmitting the portion of the telephone call to the user through the speaker at the transmission rate.

13. The information handling system as described in claim 8 further comprising:

means for receiving a search request from the user during the telephone call, the search request including search criteria;

means for locating the search criteria within the voice data stored in the memory area; and

means for selecting the portion of the voice data based upon the location of the search criteria within the voice data.

14. The information handling system as described in claim 8 further comprising:

means for identifying a voice inflection included in the voice data;

means for storing the identified voice inflection and the corresponding location within the voice data in the memory area;

means for receiving a search request from the user during the telephone call, the search request including a requested voice inflection;

means for locating the requested voice inflection within the voice data stored in the memory area; and

means for selecting the portion of the voice data based upon the location of the requested voice inflection located within the voice data.

15. A computer program product stored on a computer operable media for recording a telephone call, said computer program product comprising:

means for initiating a telephone call between a user and one or more secondary participants;

means for storing voice data corresponding to the telephone call into a memory area;

means for receiving, during the telephone call, a playback request from the user;

means for retrieving, from the memory area, the voice data corresponding to the request; and

means for playing a portion of the voice data to the user, wherein the playing is not heard by the secondary participants.

16. The computer program product as described in claim 15 further comprising:

means for receiving a playback request from the user, wherein the playback request is selected from the group consisting of a rewind request, a fast forward request, a pause request, a query request, a stop request and a bookmark request; and

means for executing the playback request during the telephone call.

17. The computer program product as described in claim 15 further comprising:

means for receiving a rewind request from the user;

means for decrementing a pointer that addresses the voice data stored in the memory area; and

means for selecting the portion of the telephone call starting at the memory location addressed by the decremented pointer.

18. The computer program product as described in claim 17 further comprising:

means for receiving a fast forward request from the user subsequent to receiving the rewind request;

means for incrementing the pointer that addresses the voice data stored in the memory area; and

means for selecting the portion of the telephone call starting at the memory location addressed by the incremented pointer.

19. The computer program product as described in claim 15 further comprising:

means for receiving a playback speed from the user, wherein the means for playing further includes;

means for adjusting a transmission rate based upon the received playback speed; and

means for transmitting the portion of the telephone call to the user at the transmission rate.

20. The computer program product as described in claim 15 further comprising:

means for receiving a search request from the user during the telephone call, the search request including search criteria;

means for locating the search criteria within the voice data stored in the memory area; and

means for selecting the portion of the voice data based upon the location of the search criteria within the voice data.

21. The computer program product as described in claim 15 further comprising:

means for identifying a voice inflection included in the voice data;

means for storing the identified voice inflection and the corresponding location within the voice data in the memory area;

means for receiving a search request from the user during the telephone call, the search request including a requested voice inflection;

means for locating the requested voice inflection within the voice data stored in the memory area; and

means for selecting the portion of the voice data based upon the location of the requested voice inflection located within the voice data.