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Alert modeling

  • US 20040081310A1
  • Filed: 02/13/2003
  • Published: 04/29/2004
  • Est. Priority Date: 10/25/2002
  • Status: Abandoned Application
First Claim
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1. A computer-implemented method for generating an alert from information relating to a session between a user and a specified person, the method comprising:

  • processing the information relating to the session between the user and the specified person to generate an event relating to a business-relevant situation for the session;

    correlating the event to predetermined alert information, the predetermined alert information having one or more fields; and

    creating the alert by populating the fields of the predetermined alert information with information particular to the specified person.

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