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Method abandoned call rescue

  • US 20040081311A1
  • Filed: 10/23/2002
  • Published: 04/29/2004
  • Est. Priority Date: 10/23/2002
  • Status: Abandoned Application
First Claim
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1. A method of establishing contact with clients in a call center having a plurality of agents, such method comprising the steps of:

  • collecting call associated information for each of a plurality of calls to the call center that have been abandoned by clients;

    comparing the collected call associated information with a callback criterion or criteria; and

    calling back a clients whose call associated information meets or exceeds the callback criteria.

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