Work/training using an electronic infrastructure
First Claim
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1. A method comprising:
- electronically enabling people who belong to an enterprise to define a goal that is related to managing a relationship with a customer of the enterprise;
providing a graphical user interface that enables the people to cooperate to make complex decisions that will advance the achievement of the goal; and
providing features in the interface that enable the people to make the complex decisions in a manner that inherently and continually improves their ability to make subsequent complex decisions.
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Abstract
A method includes. (a) electronically enabling people who belong to an enterprise to define a goal that is related to managing a relationship with a customer of the enterprise; (b) providing a graphical user interface that enables the people to cooperate to make complex decisions that will advance the achievement of the goal; and (c) providing features in the interface that enable the people to make the complex decisions in a manner that inherently and continually improves their ability to make subsequent complex decisions.
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Citations
23 Claims
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1. A method comprising:
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electronically enabling people who belong to an enterprise to define a goal that is related to managing a relationship with a customer of the enterprise;
providing a graphical user interface that enables the people to cooperate to make complex decisions that will advance the achievement of the goal; and
providing features in the interface that enable the people to make the complex decisions in a manner that inherently and continually improves their ability to make subsequent complex decisions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method comprising:
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generating an overview computer screen for a worker, the overview screen containing information on one or more customers associated with the worker and information on one or more projects associated with the worker;
generating a customer computer screen for a customer on the overview computer screen when the worker requests information on the customer;
generating a project computer screen for a project on the overview computer screen when the worker requests information on the project; and
filtering the information on the overview, customer, and project screens based on an access level of the worker.
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16. article comprising a computer-readable medium which stores computer-executable instructions, the instructions causing a computer to:
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provide workers in an organization with access to a customer interface environment including data on customers of the organization and projects related to the customers and to a game environment providing simulations of real-world scenarios involving the customers and the projects; and
allowing the workers to freely switch between the customer interface environment and the game environment.
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17. An article comprising a computer-readable medium which stores computer-executable instructions, the instructions causing a computer to:
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store data on a number of customers associated with an organization;
store data on a number of projects related to the customers; and
automatically provide a worker in the organization with data received from sources internal to and external to the organization relating to customers and to projects associated with the worker.
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18. An electronic game environment comprising:
simulated personas of parties to the game, the personas being defined in a manner that relates to customer relationship management, simulated roles of parties of the game, the roles being defined in a manner that relates to customer relationship management, simulated activities that relate to customer relationship management, and simulated levels of play that relate to different levels of complexity of customer relationship management.
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19. An electronic story creation environment comprising:
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a storyteller facility in which a user can enter elements of a story, a scenario builder that enables a user to create a scenario associated with a story, a what-if scenario builder that enables a user to create a scenario associated with alternative possible hypotheses, and a case create facility that enables a user to format the story as a case for later use.
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20. An electronic user interface comprising:
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a map that illustrates relationships among members of a team working on an enterprise management task, the relationships being illustrated in a manner that identifies the significance of the role of each member within the team, the relationships being illustrated in a manner that identifies the frequency of interaction of the user of the interface with other members of the team.
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21. An electronic user interface comprising:
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a map that illustrates relationships between a user of the interface and a set of people who represent mentors of the user, and windows that display details about each of the mentors.
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22. An electronic user interface comprising:
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a facility that automatically assembles and displays a history of communications and activities among members of a team who are working on an enterprise task, and a facility to annotate and manipulate the information in the window to form the history into a case that can be studied by others who are working on similar tasks.
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23. An electronic user interface comprising:
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a facility that guides a user in creating a story associated with an enterprise task, the facility including a graphical display of portions of a story in accordance with a selected one of a set of predefined story themes.
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Specification