Intelligent classification system
First Claim
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1. A method comprising:
- receiving a message including a request for information;
classifying the request for information based upon features of the message; and
providing a recommendation based upon the classification.
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Abstract
A system is disclosed to provide intelligent classification services. The system includes a classifier that provides one or more recommendations based on an incoming message. The system may include a user application that allows an incoming message to be processed by the classifier and may be utilized to respond to incoming messages.
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Citations
36 Claims
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1. A method comprising:
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receiving a message including a request for information;
classifying the request for information based upon features of the message; and
providing a recommendation based upon the classification. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An article comprising a machine-readable medium storing machine-executable instructions that, when executed, cause a machine to perform operations comprising:
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classify a request for information included in a received message based upon features of the message; and
provide a recommendation based upon the classification of the message. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system comprising:
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a computer network;
a directory coupled to the network, the directory storing a knowledge base and a repository for collected examples;
a user interface coupled to the network to allow a user independently to request and receive recommendations; and
a service delivery device coupled to the network, wherein the service delivery device includes a processor and memory storing instructions that, in response to receiving a request for information, cause the processor to;
classify the request based upon features of the message; and
provide a recommendation based upon the classification. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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Specification