Continuous knowledgebase access improvement systems and methods

• US 20040083205A1
• Filed: 10/29/2002
• Published: 04/29/2004
• Est. Priority Date: 10/29/2002
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Yeager, Steve
• Application Number:
  US10/282,353
• Publication Number:
  US 20040083205A1
• Time in Patent Office: Days
• US Class Current: 707/3
• CPC Class Codes: G06F 16/313 Selection or weighting of terms for indexing

Abstract

A method for continuous knowledgebase content access improvement comprises receiving a search string and resultant search results of the knowledgebase content, establishing whether a valid result matches the search string, and increasing weighting of matching valid search result content.

Claims

1. A method for continuous knowledgebase content access improvement comprising:

receiving a search string and resultant search results of said knowledgebase content;

establishing whether a valid result matches said search string; and

increasing weighting of matching valid search result content.

2. The method of claim 1 wherein said establishing further comprises analyzing said search results to determine if said search string is valid.

3. The method of claim 2 wherein said establishing further comprises determining whether a valid search string returned valid results.

4. The method of claim 1 further comprising reducing said weighting of said knowledgebase content at regular time increments.

5. The method of claim 1 further comprising adding metadata into unmatched valid search result content.

6. The method of claim 5 wherein said metadata is text of said search string.

7. The method of claim 5 wherein said metadata is added into a translation table of said content.

8. The method of claim 1 further comprising suggesting new content be authored in response to invalid results from a valid search string.

9. The method of claim 8 wherein said suggestion is made to an entity responsible for content in said knowledgebase.

10. The method of claim 1 wherein said establishing step comprises monitoring usefulness of said valid search results.

11. The method of claim 10 wherein said usefulness is based, at least in part, on at least one criteria selected from a group of criteria consisting of:

clicks on a valid search result;

time spent viewing a valid search result;

repeated clicks on a valid search result;

surveys about the usefulness of a valid search result completed by users; and

statistical sampling measuring quality of said content relative to said search string.

12. A system for continuous knowledgebase content access improvement comprising:

means for decaying relevance of content of a knowledgebase by reducing weighting of each piece of said content at regular time increments; and

means for adjusting said relevance by increasing said weighting of valid content returned as matching a search string submitted to said knowledgebase.

13. The system of claim 12 wherein said adjusting means further comprises means for receiving a search string and resultant search results of said knowledgebase content.

14. The system of claim 13 wherein said adjusting means further comprises means for analyzing said search results to determine if said search string is valid.

15. The system of claim 14 wherein said adjusting means further comprises means for determining whether a valid search string returned valid results.

16. The system of claim 12 further comprising means for adding metadata into unmatched valid search result content.

17. The system of claim 16 further wherein said metadata comprised text of said search string.

18. The system of claim 16 wherein said metadata is added into a translation table of said content.

19. The system of claim 12 further comprising means for suggesting new content be authored in response to invalid results from a valid search string.

20. The system of claim 19 wherein said suggestion is made to an entity responsible for content in said knowledgebase.

21. The system of claim 12 further comprising means for monitoring usefulness of said valid search results.

22. The system of claim 21 wherein said usefulness is based, at least in part, on at least one criteria selected from a group of criteria consisting of:

clicks on a valid search result;

time spent viewing a valid search result;

repeated clicks on a valid search result;

a survey about the usefulness of a valid search result completed by a user; and

statistical sampling measuring quality of said content relative to said search string.

23. A method for knowledgebase access improvement comprising:

searching a knowledgebase;

searching results from said knowledgebase search for additional data related to relevancy of said results to said knowledgebase search;

determining relevance of said knowledgebase search results based at least in part on results of said search for additional data; and

adjusting linkage strength of relevant knowledgebase search result content.

24. The method of claim 23 wherein said additional data related to relevancy comprises content weighting.

25. The method of claim 23 wherein said additional data related to relevancy comprises metadata.

26. The method of claim 25 wherein said metadata comprises text of earlier search strings.