Method and system for enabling training of field service personnel and field service ofmachines
First Claim
1. A computer implemented method for at least one of enabling training of field service personnel and field service of machines, the computer implemented method comprising:
- obtaining (310, 320, 330, 420) a reference material search request;
providing (340, 430) a list of at least one cataloged item associated with at least one reference material relating to at least one of training of field service personnel and field service of machines based on the reference material search request; and
providing (350, 470) a copy of the at least one reference material associated with the at least one cataloged item.
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Accused Products
Abstract
A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e.g., CT, MRI, and x-ray machines. The system (100) is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc., and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.
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Citations
66 Claims
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1. A computer implemented method for at least one of enabling training of field service personnel and field service of machines, the computer implemented method comprising:
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obtaining (310, 320, 330, 420) a reference material search request;
providing (340, 430) a list of at least one cataloged item associated with at least one reference material relating to at least one of training of field service personnel and field service of machines based on the reference material search request; and
providing (350, 470) a copy of the at least one reference material associated with the at least one cataloged item. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for at least one of enabling training of field service personnel and field service of machines, the method comprising:
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obtaining (310, 320, 330, 420) at a first computing unit (120) a reference material search request from a second computing unit (140) coupled to the first computing unit (120) via a communications network (160);
providing (340, 430) to the second computing unit (140) a list of at least one cataloged item associated with at least one reference material relating to at least one of training of field service personnel and field service of machines from the first computing unit (120) based on the reference material search request; and
providing (350, 470) to the second computing unit (140) a copy of the at least one reference material associated with the at least one cataloged item from the first computing unit (120). - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A system for at least one of enabling training of field service personnel and field service of machines, said system comprising:
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at least one processor (120, 140) adapted to obtain a reference material search request;
said at least one processor (120, 140) adapted to provide a list of at least one cataloged item associated with at least one reference material relating to at least one of training of field service personnel and service of machines based on the reference material search request; and
said at least one processor (120, 140) adapted to provide a copy of the at least one reference material associated with the at least one cataloged item. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30, 31, 32)
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33. A system for at least one of enabling training of field service personnel and field service of machines, said system comprising:
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means for obtaining at a first computing unit (120) a reference material search request from a second computing unit (140) coupled to the first computing unit (120) via a communications network (160);
means for providing to the second computing unit (140) a list of at least one cataloged item corresponding to at least one reference material relating to at least one of training of field services personnel and field service of machines from the first computing unit (120) based on the reference material search request; and
means for providing to the second computing unit (140) a copy of the at least one reference material associated with the at least one cataloged item from the first computing unit (120). - View Dependent Claims (34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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45. At least one program storage device readable by a machine, tangibly embodying at least one program of instructions executable by the machine to perform a method for at least one of enabling training of field service personnel and field service of machines, the method comprising:
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obtaining (310, 320, 330, 420) a reference material search request;
providing (340, 430) a list of at least one cataloged item associated with at least one reference material relating to at least one of training of field service personnel and field service of machines based on the reference material search request; and
providing (350, 470) a copy of the at least one reference material associated with the at least one cataloged item. - View Dependent Claims (46, 47, 48, 49, 50, 51, 52, 53, 54)
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55. An article of manufacture comprising:
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at least one computer usable medium having computer readable program code means embodied therein for causing at least one of enabling training of field service personnel and field service of machines, the computer readable program code means in said article of manufacture comprising;
computer readable program code means for causing a first computing unit (120) to obtain a reference material search request from a second computing unit (140) coupled to the first computing unit (120) via a communications network (160);
computer readable program code means for causing the first computing unit (120) to provide based on the reference material search request, a list of at least one cataloged item associated with at least one reference material relating to at least one of training and field service of machines to the second computing unit (140); and
computer readable program code means for causing the first computing unit (120) to provide a copy of the at least one reference material associated with the at least one cataloged item to the second computing unit (140). - View Dependent Claims (56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66)
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Specification