Method and system for sharing knowledge through adaptive electronic message distribution

• US 20040083269A1
• Filed: 10/29/2002
• Published: 04/29/2004
• Est. Priority Date: 10/29/2002
• Status: Abandoned Application

• Current Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Cummins, Fred A.
• Application Number:
  US10/282,764
• Publication Number:
  US 20040083269A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A system and method for sharing knowledge through adaptive electronic message distribution presents an electronic message topics menu on a web page associated with an electronic message system. The electronic message topic menu permits the user to select topics of interest. Upon the user'"'"'s selecting the topics of interest from the electronic message topics menu, the system adds the user'"'"'s electronic message address to electronic message distribution lists associated with the selected topic of interest. The system further monitors user actions relating to electronic message received from the electronic message distribution list to adapt the distribution of electronic message from distribution lists according to user-demonstrated interests. The invention uses a topic hierarchy and system for knowledge-based electronic message communication and management, including distribution list management, thread management, knowledge capture, and participation incentives for enhancing the use of electronic message communications to reach a specialized community of users.

Claims

1. A method for adaptively managing electronic message distribution lists, comprising the steps of:

organizing a plurality of electronic message distribution lists in an hierarchical association, wherein said hierarchical association comprises at least one major category electronic message distribution list including electronic message addresses relating to a general interest area;

associating at least one sub-category under said at least one major category for including electronic message addresses of a specific interest area under said general interest area,

distributing a message directed to a general category according to the electronic message addresses of the category and its sub-categories.

2. The method of claim 1, further comprising the steps of distributing a message directed to a sub-category to the electronic message addresses of the sub-category and including the electronic message addresses of its general category if the number of electronic message addresses of the sub-category fails to meet a defined threshold.

3. The method of claim 1, further comprising the step of allowing an electronic message addressee on said sub-category electronic message to controllably block electronic messages sent to electronic message addressees on said major category distribution list.

4. The method of claim 1, wherein a single one of said at least one sub-category electronic message distribution list may hierarchically associate with a plurality of more general category electronic message distribution lists so that its members will be included in the distribution of messages directed to any one of its associated more general category electronic message distribution lists.

5. The method of claim 1, wherein upon receiving a message directed to a particular category electronic message distribution list, performing the step of adding to the category electronic message distribution list the originator of said electronic message.

6. The method of claim 5, further comprising the step of explicitly subscribing electronic message addressees to the associated category electronic message distribution list when said addressees have been specified in a response message distributed for the said category electronic message distribution list.

7. The method of claim 1, wherein a sub-category may be in a plurality of general categories.

8. The method of claim 1, wherein upon deleting a category, participants are added to a related more general category.

9. The method of claim 1, wherein a category comprises a plurality of attributes for grouping said category into at least one classification based on said plurality of attribute and values of said plurality of attributes.

10. The method of claim 1, wherein further comprising the step of adding to a specific category upon the participant being taken from a related category by virtue of the specific category having an insufficient number of members.

11. The method of claim 1, further comprising the step of adding a participant to associated category upon said participant being added as an participant of a response.

12. A method for managing a thread of electronic messages, said thread comprised of a message directed to a category electronic message distribution list and responses to said message subsequently directed to said category electronic message distribution list as well as responses to responses directed to said category electronic message distribution list, said thread managing steps comprising the steps of:

assigning a unique electronic message address to a thread of electronic messages, said unique electronic message address further identifying the category associated with said thread of electronic messages and said thread of electronic messages; and

forming a thread electronic message distribution list for said thread of electronic messages.

13. The method of claim 12, wherein said thread electronic message distribution list initially derives from the associated category electronic message distribution list that was the target of the initial electronic message of the thread.

14. The method of claim 12, further comprising the step of adding at least one electronic message addressee of a thread response to the associated category electronic message distribution list for increasing the size of said category electronic message distribution list.

15. The method of claim 14, further comprising the step of identifying a specific thread associated with said thread message and the withdrawing addressee only from the electronic message distribution list of the thread.

16. The method of claim 12, wherein a category name may be changed without affecting the participants or the associated threads.

17. The method of claim 12, wherein relationships between categories may be changed without affecting the participants or associated threads.

18. The method of claim 12, wherein a participant may initiate a thread by selecting a category from the browser showing available categories, and obtaining a message entry display for the message.

19. The method of claim 12, wherein upon a participant sending a message to a category, said participant is automatically added to the category.

20. The method of claim 12, wherein a thread is assigned a unique electronic message list address associated with the participants assigned to the specific thread.

21. The method of claim 12, wherein a thread electronic message address may include a descriptive thread name based on the category.

22. The method of claim 12, further comprising the step of adding a participant to thread who is added as an participant of a response.

23. The method of claim 12, further comprising the step of wherein, on request, removing a participant from a thread without removing them from the category.

24. The method of claim 12, further comprising the step of withdrawing a participant from a thread by providing a URL in the message footer where said URL comprises parameters for specifying the thread, the participant, and the category.

25. The method of claim 12, wherein a subject line of a thread message may be changed by a participant to be descriptive of the response without disassociating the message from the thread.

26. The method of claim 12, wherein a historical record of each thread may be accessible through a display showing the subject lines and dates of each message.

27. A method for selectively capturing and cataloging electronic messages, comprising the steps of:

capturing electronic messages in a historical record of captured electronic messages;

organizing a plurality of captured electronic messages in an hierarchical association, wherein said hierarchical association comprises at least one major category of captured electronic message including captured electronic messages relating to a general interest area;

associating at least one sub-category under said at least one major category for including captured electronic messages of a specific interest area under said general interest area;

capturing an electronic message when it is endorsed by a recipient who perceives a continuing value of said captured electronic message.

28. The method of claim 27, wherein a participant may endorse a message to be catalogued for future reference, and may rate the value of the message.

29. The method of claim 27, wherein an endorsed message is cataloged under the associated category, showing endorsement(s) and indexed by the subject line and date.

30. The method of claim 27, wherein multiple participants may endorse a message and the catalog entries will show the multiple endorsements.

31. The method of claim 27, further comprising the step of providing a URL in the message footer where the URL may have parameters to specify the thread, the participant, the message and a level of endorsement.

32. The method of claim 27, further comprising the step of providing a URL in the message footer where the the URL may bring up a display for specifying level of endorsement.

33. The method of claim 27, wherein a message selected from the catalog is mailed specifically to the participant selecting it so the participant may file it or forward the message.

34. The method of claim 27, wherein a message may be retrieved from the catalog at a future time and endorsed.

35. The method of claim 27, wherein a thread may be resumed by retrieving a message from the catalog and sending a response.

36. A method for encouraging participation in electronic message communication within an organization, comprising the steps of:

tracking participation in threads of electronic messages associated with electronic message distribution lists relating to predetermined topics of interest;

generating a plurality of reports deriving from said tracking participation; and

communicating to pre-selected recipients within the organization said plurality of reports.

37. The method of claim 36, wherein said plurality of reports provide information on participants initiating threads.

38. The method of claim 36, wherein said plurality of reports provide information on participants contributing to threads

39. The method of claim 36, wherein said plurality of reports provide information on participants making endorsements.

40. The method of claim 36, wherein said plurality of reports provide information on participants receiving endorsements.

41. The method of claim 36, wherein said plurality of reports provide information on endorsed messages frequently referenced.

42. The method of claim 36, wherein said plurality of reports provide information on messages with high numbers of endorsements or high ratings.

43. The method of claim 36, wherein at least one web page associated with said method provides general access to information regarding participants receiving high numbers of endorsements.

44. The method of claim 36, wherein participants will not be allowed to endorse their own responses.

45. The method of claim 36, wherein a web page for each participant may provide information on the level of participation.