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Method for organizing multiple versions of XML for use in a contact center environment

  • US 20040083479A1
  • Filed: 12/30/2002
  • Published: 04/29/2004
  • Est. Priority Date: 10/23/2002
  • Status: Abandoned Application
First Claim
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1. An object oriented business application for controlling events and sequences thereof, the events and sequences thereof expressed in variant descriptive languages and application specificities, comprising:

  • at least one process object defining a specification describing at least one process; and

    at least one process instance materializing as an active process thread upon execution of the at least one process object;

    characterized in that an event or sequence thereof associated with all or part of the at least one process object triggers execution of the at least one process object activating at least one process instance that controls processing and termination of the event or sequence thereof including processing post termination tasks, the application and functions thereof expressed in an abstraction of the variant descriptive languages and application specificities of the events and sequences thereof.

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