Interactive voice response system utility
First Claim
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1. A voice response information gathering and presenting system comprising:
- a voice recognition data interface module that, based on a query received from an interface device, retrieves voice recognition information related to the query from a logging module; and
a presentation module that organizes the retrieved information and forwards the information to the interface device.
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Abstract
A user, using, for example, a web browser and application server technology, is able to consolidate and present session information, for example, from a multi-model session on a voice recognition system. For example, a web browser can be used to display consolidated session information comprising network information, call logs, location database information, recorded user utterances, voice portal prompts, or any other information associated with an interactive voice response system.
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Citations
22 Claims
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1. A voice response information gathering and presenting system comprising:
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a voice recognition data interface module that, based on a query received from an interface device, retrieves voice recognition information related to the query from a logging module; and
a presentation module that organizes the retrieved information and forwards the information to the interface device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for voice response information gathering and presenting comprising:
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retrieving voice recognition information based on a query from a logging module; and
organizing the retrieved information and forwarding the information to an output device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A voice response information gathering and presenting system comprising:
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means for, based on a query received from an interface device, retrieving voice recognition information related to the query from a logging module; and
means for organizing the retrieved information and forwarding the information to the interface device.
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22. A storage media comprising information for voice response information gathering and presenting comprising:
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information that, based on a query received from an interface device, retrieves voice recognition information related to the query from a logging module; and
information that organizes the retrieved information and forwards the information to the interface device.
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Specification