Administering users in a fault and performance monitoring system using distributed data gathering and storage

• US 20040088404A1
• Filed: 11/01/2002
• Published: 05/06/2004
• Est. Priority Date: 11/01/2002
• Status: Abandoned Application

• Current Assignee: Fidelia Technology, Inc. (NetScout Systems Incorporated)
• Original Assignee: Fidelia Technology, Inc. (NetScout Systems Incorporated)
• Inventors: Aggarwal, Vikas
• Application Number:
  US10/286,449
• Publication Number:
  US 20040088404A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 41/0681 Configuration of triggering conditions
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/0829 Packet loss
• CPC Class Codes: H04L 43/0864 Round trip delays
• CPC Class Codes: H04L 43/0882 Utilisation of link capacity
• CPC Class Codes: H04L 43/0894 Packet rate
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 43/16 Threshold monitoring

Abstract

Combining system fault and performance monitoring using distributed data collection and storage of performance data. Storage requirements are relaxed and real-time performance monitoring is possible. Data collection and storage elements can be easily configured via a central configuration database. The configuration database can be easily updated and changed. A federated user model allows normal end users to monitor devices relevant to the part of a service they are responsible for, while allowing administrative users to view the fault and performance of a service in an end-to-end manner.

Claims

1. For use in a fault and performance monitoring system applied to a monitored system, a method for administering the monitoring of parts of monitored system among users, the method comprising:

a) associating a user with one of a plurality of user groups;

b) associating each of the plurality of user groups with privileges that define what fault and performance monitoring operations members of that user group can perform; and

c) associating each of the plurality of user groups with limits that define at least one of (i) a minimum test interval, (ii) a maximum number of devices in the monitored system, (iii) a maximum number of tests, (iv) a maximum number of actions and (v) a maximum number of reports.

2. The method of claim 1 further comprising:

d) associating the user with one of a plurality of accounts; and

e) associating each of the plurality of accounts with one of the plurality of user groups, thereby associating the user with a user group.

3. The method of claim 2 wherein the user is associated with one and only one account.

4. The method of claim 3 wherein the account is associated with one and only one user group.

5. The method of claim 2 further comprising:

f) defining an administrative user associated with multiple accounts.

6. The method of claim 5 wherein the multiple accounts are associated with multiple departments of a company using the monitored system.

7. The method of claim 2 further comprising:

f) associating a first administrative group with a first set of accounts;

g) associating a first administrative user with the first administrative group;

h) associating a second administrative group with a second set of accounts; and

i) associating a second administrative user with the second administrative group,

8. The method of claim 7 wherein administrative groups and user groups have a many-to-many relationship.

9. The method of claim 7 further comprising:

j) defining, for the first administrative group, privileges for at least one of accounts, users, user groups, limits, devices, tests, and actions.

10. The method of claim 8 further comprising:

j) defining a set of privileges for each relationship between an administrative group and a user group.

11. The method of claim 7 wherein the first administrative group is related to one of (A) network administration, (B) database administration, and (C) customer service.

23. A machine readable medium storing machine executable instructions which, when executed by a machine, perform the method of claim 1.

12. For use in a fault and performance monitoring system applied to a monitored system, a machine readable medium having stored thereon machine readable data comprising:

a) an association of a user with one of a plurality of user groups;

b) an association of each of the plurality of user groups with privileges that define what fault and performance monitoring operations members of that user group can perform; and

c) an association of each of the plurality of user groups with limits that define at least one of (i) a minimum test interval, (ii) a maximum number of devices in the monitored system, (iii) a maximum number of tests, (iv) a maximum number of actions and (v) a maximum number of reports.

13. The machine readable medium of claim 12 further comprising:

c) an association of the user with one of a plurality of accounts; and

d) an association of each of the plurality of accounts with one of the plurality of user groups, thereby associating the user with a user group.

14. The machine readable medium of claim 13 wherein the user is associated with one and only one account.

15. The machine readable medium of claim 14 wherein the account is associated with one and only one user group.

16. The machine readable medium of claim 13 further comprising:

f) an association of an administrative user with multiple accounts.

17. The machine readable medium of claim 16 wherein the multiple accounts are associated with multiple departments of a company using the monitored system.

18. The machine readable medium of claim 13 further comprising:

e) an association of a first administrative group with a first set of accounts;

f) an association of a first administrative user with the first administrative group;

g) an association of a second administrative group with a second set of accounts; and

h) an association of a second administrative user with the second administrative group,

19. The machine readable medium of claim 18 wherein administrative groups and user groups have a many-to-many relationship.

20. The machine readable medium of claim 18 further comprising:

i) an association of the first administrative group with privileges for at least one of accounts, users, user groups, limits, devices, tests, and actions.

21. The machine readable medium of claim 19 further comprising:

i) an association of a set of privileges with each relationship between an administrative group and a user group.

22. The machine readable medium of claim 18 wherein the first administrative group is related to one of (A) network administration, (B) database administration, and (C) customer service.