Interactive notification system and method

• US 20040088715A1
• Filed: 10/31/2002
• Published: 05/06/2004
• Est. Priority Date: 10/31/2002
• Status: Abandoned Application

• Current Assignee: Comverse Limited (Mavenir Group Holdings Ltd.)
• Original Assignee: Comverse Limited (Mavenir Group Holdings Ltd.)
• Inventors: Levy, Eyal, Bogin, Aviram, Korall, Toby
• Application Number:
  US10/284,235
• Publication Number:
  US 20040088715A1
• Time in Patent Office: Days
• US Class Current: 719/318
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion

Abstract

An interactive multimedia, two-way notification system and method transforms a notification message into a dynamic marketing channel. When a notification message is triggered, an external application provides promotional text that is personalized to the intended recipient of the notification message. The promotional text is added to the notification message, which is then forwarded to the recipient. If the recipient replies to the notification message, an interactive two-way messaging session is established between the recipient and the external application.

Claims

1. A method for alerting a subscriber, comprising:

generating a notification message in response to an event;

retrieving additional data;

appending the additional data to the notification message; and

delivering the notification message including the additional data to the subscriber.

7. The method of claim 1, wherein the event is at least one of missing a call, receiving a voice mail message, a receiving an e-mail message, and receiving a fax.

8. The method of claim 1, wherein the notification message is generated by at least one of a voice mail system, an e-mail system, a facsimile system, and a caller identification system.

9. The method of claim 1, wherein the notification message including the additional data is delivered to the subscriber via at least one of a wireless communications network and a wired communications network.

10. The method of claim 1, wherein the notification message including the additional data is delivered to at least one of a telephone handset, a personal digital assistant, and a computer, associated with the subscriber.

11. The method of claim 1, wherein the additional data is retrieved from at least one of a network, the Internet, and a database.

13. The method of claim 1, further comprising converting the additional data to a compatible format before appending the additional data to the notification message.

14. The method of claim 1, wherein the additional data is inserted before pre-existing data of the notification message.

15. The method of claim 1, further comprising:

when the subscriber responds to the interactive notification message, delivering the reply message to a service application; and

initiating a two-way messaging session between the subscriber and the service application.

16. The method of claim 15, further comprising:

retrieving subsequent data via the two-way messaging session; and

delivering a message including the subsequent data to the subscriber.

17. The method of claim 15 further comprising terminating the two-way messaging session when a predetermined period of time expires without any activity by the subscriber or the service application.

18. The method of claim 1, further comprising:

displaying a menu of available options; and

responding to an interactive notification message by using the menu.

19. The method of claim 15, further comprising storing a history of the two-way messaging session.

20. The method of claim 16, further comprising refreshing the subsequent data prior to delivering the message including the subsequent data to the subscriber.

21. The method of claim 1, further comprising detecting the event to which the subscriber is to be alerted.

2. A method for alerting a subscriber, comprising:

generating a notification message in response to an event;

determining whether the subscriber should receive an interactive notification message;

when it is determined that the subscriber should receive an interactive notification message, retrieving additional data;

appending the additional data to the notification message to form the interactive notification message; and

delivering the interactive notification message to the subscriber.

3. The method of claim 2, further comprising accessing profile information for the subscriber.

4. The method of claim 3, wherein the profile information is used to determine whether the subscriber should receive an interactive notification message.

5. The method of claim 3, wherein the profile information is used to selectively retrieve the additional data, such that said additional data is personalized to the subscriber.

6. The method of claim 3, wherein the profile information includes one or more of a class of service information, a denial of service information, and a preferred language information.

12. The method of claim 3, wherein the additional data is retrieved by performing a search using a search query, said search query being derived from the profile information.

22. The method of claim 5, wherein the additional data is selectively retrieved based on at least one of a current date, a current time, and a geographic location of the subscriber.

23. A computer readable medium having software instructions for enabling a computer to perform predetermined operations, said operations comprising:

generating a notification message in response to an event;

retrieving additional data;

appending the additional data to the notification message; and

delivering the notification message including the additional data to the subscriber.

24. A computer readable medium having software instructions for enabling a computer to perform predetermined operations, said operations comprising:

generating a notification message in response to an event;

determining whether the subscriber should receive an interactive notification message;

when it is determined that the subscriber should receive an interactive notification message, retrieving additional data;

appending the additional data to the notification message to form the interactive notification message; and

delivering the interactive notification message to the subscriber.

25. The computer readable medium of claim 24, wherein the predetermined operations further comprise accessing profile information for the subscriber.

26. An interactive notification application, comprising software instructions for enabling a computer to perform predetermined operations, wherein the predetermined operations include:

intercepting a notification message;

retrieving additional data; and

appending the additional data to the notification message.

27. An interactive notification application, comprising software instructions for enabling a computer to perform predetermined operations, wherein the predetermined operations include:

intercepting a notification message in response to an event;

determining whether the subscriber should receive an interactive notification message;

when it is determined that the subscriber should receive an interactive notification message, retrieving additional data; and

appending the additional data to the notification message to form the interactive notification message.

56. The system of claim 27, further comprising a storage means for storing information defining a profile of the subscriber.

28. A system for alerting a subscriber comprising:

a communications system, said communications system generating a notification message in response to a triggering event;

a message control system for routing messages; and

an interactive notification application,

wherein the interactive notification application retrieves additional data, said additional data being appended to the notification message to form an interactive notification message; and

wherein said message control system routes the interactive notification message to the subscriber.

29. The system of claim 28, further comprising a data store for storing profile information of the subscriber.

30. The system of claim 29, wherein the profile information is used by the interactive notification application to retrieve the additional data.

31. The system of claim 30, wherein the addition data is retrieved based on at least one of a current time, a current date, and a geographic location of the subscriber.

32. The system of claim 29, wherein the profile information is used to determine whether to retrieve the additional data.

33. The system of claim 29, wherein the profile information includes one or more of a class of service information, a denial of service information, and a preferred language information.

34. The system of claim 29, wherein the data store is integrated with the communications system, the message control system, or the interactive notification application.

35. The system of claim 28, wherein the message control system and the interactive notification application are integrated.

36. The system of claim 28, wherein the communications system is at least one of a voice mail system, an e-mail system, a facsimile system, and a caller identification system.

37. The system of claim 28, wherein the triggering event is at least one of a missed call, a received voice mail message, a received e-mail message, and a received fax.

38. The system of claim 28, wherein the message control system uses a store-and-forward technique.

39. The system of claim 28, wherein the message control system routes messages to the subscriber over at least one of a wireless communications network and a wired communications network.

40. The system of claim 28, wherein the message control system routes the messages to at least one of a telephone handset, a personal digital assistant, and a computer.

41. The system of claim 28, wherein the interactive notification application retrieves the additional data from at least one of a network, the Internet, and a database.

42. The system of claim 30, wherein the interactive notification application retrieves the additional data by performing a search using a search query, said search query being derived from the profile information.

43. The system of claim 28, wherein the interactive notification application converts the additional data to a format compatible with the notification message and the interactive notification message.

44. The system of claim 28, wherein the additional data is inserted before pre-existing data of the notification message.

45. The system of claim 28, wherein the additional data includes at least one of text data, multimedia data, embedded links, menu-driven prompts, and WML extensions.

46. The system of claim 28, wherein when the subscriber responds to the interactive notification message, a reply message is routed by the message control system to a service application, and a two-way messaging session is established between the subscriber and the service application.

47. The system of claim 46, wherein the two-way messaging session allows the subscriber to retrieve subsequent data.

48. The system of claim 46, wherein a predetermined period of inactivity by both the service application and the subscriber causes the interactive notification application to terminate the two-way messaging session.

49. The system of claim 46, wherein the subscriber responds to the interactive notification message by manipulating a menu, said menu being generated based on the interactive notification message and being displayed on a device associated with the subscriber.

50. The system of claim 46, wherein the interactive notification application includes a memory for storing a history of the two-way messaging session.

51. The system of claim 47, wherein the interactive notification application refreshes the subsequent data before sending the subsequent data to the subscriber.

52. The system of claim 28, wherein the notification message and the interactive notification message are SMS messages.

53. The system of claim 28, wherein the notification message and the interactive notification message are WAP messages.

54. The system of claim 28, wherein the message control system is an SMSC.

57. The system of claim 28, wherein the search means uses the profile of the subscriber to retrieve the additional data.

55. A system for alerting a subscriber comprising:

a detection means for detecting a triggering event;

a message means for generating a notification message corresponding to the triggering event;

a delivery means for routing messages;

a search means for retrieving additional data; and

a join means for adding the additional data to the notification message to form an interactive notification message,

wherein the delivery means routes the interactive notification message to the subscriber.

58. A system for allowing an operator to develop and test additional data, said additional data for appending to a notification message, comprising:

software instructions for enabling a computer to perform predetermined operations, and a computer readable medium bearing the software instructions;

wherein the predetermined operations include;

receiving the additional data input by the operator;

generating a message from the additional data;

storing the message; and

testing the stored message.

59. The system of claim 58, further comprising:

counting a number of characters input by the operator; and

indicating whether the counted number of characters exceeds a predetermined maximum number of characters for the message.

60. The system of claim 58, wherein testing the stored message includes displaying the message.

61. The system of claim 58, wherein testing the stored message includes verifying the operability of one or more links embedded in the message.