Method and program for increassing field engineer performance and providing self-paced training
First Claim
1. A method for providing multivendor electronic performance support and self-paced training for field engineers comprising the steps of providing a screen display for at least one original equipment modality (110), and including as part of the screen display a plurality of hyperlinks (100) to areas of technical information relating to the equipment modality, wherein the field engineer can access one or more of the technical hyperlinks (100) for obtaining technical information relating to the equipment modality (110).
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Accused Products
Abstract
A method and program provides a CD-ROM based tool, known as the multivendor electronic performance support tool with self-paced training (ePST/SPT), that is designed from a field service and training perspective. The method and program provides service documentation in a consistent format and structure throughout each OEM and modality product. Each OEM and modality product is displayed on a screen and includes a plurality of hyperlinks to various technical areas related to that equipment modality. Included in the technical information hyperlinks are such subject areas as alignment and calibration, component locations, error codes, functional checks, log preventive maintenance, software and diagnostics, theory and/or trouble shooting. Within each hyperlink is a plurality of cross-links between the different technical information areas relating to the equipment modality.
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Citations
31 Claims
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1. A method for providing multivendor electronic performance support and self-paced training for field engineers comprising the steps of
providing a screen display for at least one original equipment modality (110), and including as part of the screen display a plurality of hyperlinks (100) to areas of technical information relating to the equipment modality, wherein the field engineer can access one or more of the technical hyperlinks (100) for obtaining technical information relating to the equipment modality (110).
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12. A method for providing multivendor electronic performance support for field engineers comprising the steps of
providing a screen display for at least one original equipment modality (110), and including as part of the screen display one or more hyperlinks (100) relating to (a) alignment and calibration (10), (b) component locations (20), (c) error codes (30), (d) functional checks (40), (e) logic and block diagrams (50), (f) preventive maintenance (60), (g) software and diagnostics (70), (h) theory (80), and/or (i) troubleshooting (90), wherein the field engineer can access one or more of the technical hyperlinks (100) for obtaining one or more screen displays of technical information relating to the equipment modality (110).
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15. A program for use with a computer in providing multivendor electronic performance support and self-paced training for field engineers comprising
a screen display for at least one original equipment modality (110), said screen display including a plurality of hyperlinks (100) to areas of technical information relating to the equipment modality (110), wherein the field engineer can access one or more of the technical hyperlinks (100) for obtaining technical information relating to the equipment modality (110).
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26. A computer program for providing multivendor electronic performance support for field engineers comprising
a screen display for at least one original equipment modality (110), and including as part of the screen display one or more hyperlinks (100) relating to (a) alignment and calibration (10), (b) component locations (20), (c) error codes (30), (d) functional checks (40), (e) logic and block diagrams (50), (f) preventive maintenance (60), (g) software and diagnostics (70), (h) theory (80), and/or (i) troubleshooting (90), wherein the field engineer can access one or more of the technical hyperlinks (100) for obtaining one or more screen displays of technical information relating to the equipment modality (110).
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29. A computer program for training field engineers in multivendor modality support which comprises
an original equipment database, a screen display for viewing one or more original equipment modalities in the data base, said screen display including one or more hyperlinks (100) to technical information areas relative to that equipment modality (110), and means for providing cross links between the technical information areas.
Specification