Supplemental diagnostic and services resource planning for mobile systems

• US 20040093243A1
• Filed: 11/07/2002
• Published: 05/13/2004
• Est. Priority Date: 11/07/2002
• Status: Active Grant

• Current Assignee: Slingshot IOT LLC
• Original Assignee: International Business Machines Corporation
• Inventors: Thorson, Derral C., Bodin, William Kress
• Granted Patent: US 6,847,872 B2
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G08G 1/20 Monitoring the location of vehicles belonging to a group, e.g. fleet of vehicles, countable or determined number of vehicles

Abstract

Diagnostic codes from a vehicle or other system in transit are transmitted to an opportunity server, which forwards the codes to a supplemental diagnostic service provider. The diagnostic service provider determines if supplemental diagnostics software functions are available, and if so, downloads them to the vehicle. After executing the supplemental diagnostics, the vehicle reports updated codes to the opportunity server. Multiple cycles of selection, downloading and execution of supplemental diagnostics may be performed until fault isolation is achieved, following which the opportunity server issues requests for bids to potential repair service provides. Responding offers are received, coalesced and presented to the operator. The operator of the vehicle is presented with one or more coalesced offers, upon selection of which, a service is scheduled.

Claims

1. A method for providing enhanced mobile system diagnostics comprising the steps of:

receiving an initial signal from a mobile system indicating a need for a repair service, location of the mobile system, one or more service points in the

vicinity of the mobile system, and estimated time(s) of arrival at said service points;

analyzing said signal to determine if any downloadable supplemental diagnostic functions are available to further isolate a potential failure, and selecting said available supplemental diagnostic function(s);

downloading said selected supplemental diagnostic function to said mobile system for execution; and

receiving a subsequent signal from said mobile system indicating a need for repair service as a result of executing said downloaded supplemental diagnostic function.

2. The method as set forth in claim 1 further comprising the steps of:

issuing one or more requests for bids for said repair service to one or more provider parties;

coalescing one or more offers for said repair service received from said provider parties;

presenting said coalesced offers to an operator of said mobile system; and

performing enterprise resource planning for said repair service with one of said responding providers.

3. The method as set forth in claim 2 wherein said step of issuing one or more requests for bids comprises consulting one or more user profiles and one or more provider profiles to determine which, if any, provider parties are qualified to receive a request for bid for the indicated repair need.

4. The method as set forth in claim 2 further comprising repeating said steps of receiving a signal from a mobile vehicle, selecting and downloading supplemental diagnostic functions.

5. A computer readable medium encoded with software for providing enhanced mobile system diagnostics, said software performing the steps of:

receiving an initial signal from a mobile system indicating a need for a repair service, location of the mobile system, one or more service points in the

vicinity of the mobile system, and estimated time(s) of arrival at said service points;

analyzing said signal to determine if any downloadable supplemental diagnostic functions are available to further isolate a potential failure, and selecting said available supplemental diagnostic function(s);

downloading said selected supplemental diagnostic function to said mobile system for execution; and

receiving a subsequent signal from said mobile system indicating a need for repair service as a result of executing said downloaded supplemental diagnostic function.

6. The computer readable medium as set forth in claim 5 further comprising software for performing the steps of:

issuing one or more requests for bids for said repair service to one or more provider parties;

coalescing one or more offers for said repair service received from said provider parties;

presenting said coalesced offers to an operator of said mobile system; and

performing enterprise resource planning for said repair service with one of said responding providers.

7. The computer readable medium as set forth in claim 6 wherein said software for issuing one or more requests for bids comprises software for consulting one or more user profiles and one or more provider profiles to determine which, if any, provider parties are qualified to receive a request for bid for the indicated repair need.

8. The computer readable medium as set forth in claim 6 further comprising software for repeating said steps of receiving a signal from a mobile vehicle, selecting and downloading supplemental diagnostic functions.

9. A system for arranging for diagnosing failures and faults of a mobile system while said mobile system is in transit, said system comprising:

a diagnostic system on board a mobile system having a location resolver, said diagnostic system having a wireless networking interface for transmitting repair service need messages and receiving executable software;

an opportunity server communicably disposed between said on-board diagnostic system and one or more provider servers, having a repair service need message receptor, and a diagnostic request generator for forwarding one or more trouble codes to one or more provider servers; and

one or more provider servers having a diagnostic request receptor, a repository of supplemental diagnostic software functions, a supplemental diagnostic function selector for selecting a function from said repository responsive to analysis of one or more trouble codes associated with a mobile system, and a supplemental diagnostic function transmitter for downloading one or more selected diagnostic functions from said repository to said mobile system for execution by said mobile system.

10. The system as set forth in claim 9 wherein said opportunity server further comprises a bid request generator/transmitter, an offer receptor, an offer coalescer/transmitter, a user selection receptor, and an order confirmer such that needs for service by said mobile system may be brokered on behalf of an operator of said vehicle, and may be scheduled for future consumption by said operator according to an accepted offer.

11. The system as set forth in claim 9 wherein said diagnostic system comprises a global positioning system.

12. The system as set forth in claim 9 wherein said diagnostic system comprises a location based services system.

13. The system as set forth in claim 9 wherein said diagnostic system comprises a vehicle electronic control module.

14. The system as set forth in claim 9 wherein said provider servers comprise networked enterprise servers for querying for service action quotes and offers over the Internet.

15. The system as set forth in claim 9 wherein said opportunity server further comprises a set of user profiles and a set of provider profiles, and a profile analyzer for selecting one or more providers to receive requests for bids according to provider profiles matching preferences specified in said user profiles, and conditions of said mobile system selected from the group of location of the mobile system, direction and speed of travel of the mobile system, and make-and-model of the mobile system.