Customer relationship management system for physical locations
First Claim
1. A method for outputting information about a person, comprising:
- identifying a person utilizing a wireless system;
retrieving an engagement plan based on the identification of the person; and
outputting the engagement plan;
wherein the engagement plan has information useful for interacting with the person;
wherein the engagement plan is created based at least in part on personal information of the person.
5 Assignments
0 Petitions
Accused Products
Abstract
A method for outputting information about a person includes identifying the person utilizing a wireless system upon entry into a physical location, and also includes locating the person within the physical structure. An engagement plan is retrieved based on the identification of the person and output. The engagement plan has information useful for interacting with the person. The engagement plan is created based at least in part on personal information of the person, the preferences of the person, and the past transactions of the person. A system for outputting information about a person, such as a customer, includes an object carried by the person, which is capable of being identified by a wireless system. A wireless interface communicates with the object. A computing device correlates the identification of the object with the person. An output device outputs information relating to the person.
163 Citations
58 Claims
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1. A method for outputting information about a person, comprising:
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identifying a person utilizing a wireless system;
retrieving an engagement plan based on the identification of the person; and
outputting the engagement plan;
wherein the engagement plan has information useful for interacting with the person;
wherein the engagement plan is created based at least in part on personal information of the person. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A system for outputting information about a person, comprising:
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an object capable of being identified by a wireless system, the object being carried by a person;
a wireless interface for communicating with the object;
a computing device for correlating the identification of the object with a person; and
an output device for outputting information relating to the person. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43)
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44. A method for personalized marketing, comprising:
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identifying a person utilizing a wireless system;
retrieving personal information about the person based on the identification;
determining a physical position of the person;
selecting product information based at least in part on the personal information of the person; and
outputting the product information near the physical position of the person. - View Dependent Claims (45, 46, 47, 48, 49, 50, 51, 52)
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53. A method for using information about a prior interaction relating to a product, comprising:
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identifying a person performing an interaction with at least one of a website, an an item at a physical location, a catalog system, and a telesales system;
logging information about the interaction;
identifying the person at a later time;
outputting an engagement plan based on the interaction; and
outputting with the engagement plan a description of the interaction. - View Dependent Claims (54, 55, 56)
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57. A method for outputting information about a person, comprising:
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identifying an object utilizing a computerized system;
identifying a person pre-associated with the object;
retrieving an engagement plan based on the identification of the person; and
outputting the engagement plan;
wherein the engagement plan has information useful for interacting with the person;
wherein the engagement plan is created based at least in part on personal information of the person.
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58. A method for outputting information about a person, comprising:
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identifying a person upon entry into a predefined area;
initiating a session upon identifying the person;
determining a location of the person within the predefined area;
servicing the person based on the location of the person in the predefined area, a profile of the person, and a past transaction of the person;
capturing behavioral details of the person during the session;
cataloguing the behavioral details of the person; and
communicating details of the session to a customer relationship management software.
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Specification