Support interface module bug submitter
First Claim
1. A method for submitting a bug report, the method comprising:
- requesting a bug submission service from a first support host using a Support Interface Module for communicating with said first support host, said bug submission service having a list of data to be collected and a second support host return address, said first support host having a support services resource;
receiving said requested bug submission service from said first support host using said Support Interface Module;
collecting data based on said list of data to be collected; and
sending said collected data to said second support host return address using said Support Interface Module.
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Accused Products
Abstract
A method for submitting a bug report utilizes a bug submission module to request a bug submission service from a first support host using a Support Interface Module for communicating with the first support host. The bug submission service includes a list of data to be collected and the return address of a second support host. The first support host also includes a support services resource. The bug submission module receives the requested bug submission service from the first support host using the Support Interface Module and collects data based on the list of data to be collected. The bug submission module then sends the collected data to the return address of second support host using the Support Interface Module.
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Citations
20 Claims
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1. A method for submitting a bug report, the method comprising:
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requesting a bug submission service from a first support host using a Support Interface Module for communicating with said first support host, said bug submission service having a list of data to be collected and a second support host return address, said first support host having a support services resource;
receiving said requested bug submission service from said first support host using said Support Interface Module;
collecting data based on said list of data to be collected; and
sending said collected data to said second support host return address using said Support Interface Module. - View Dependent Claims (2, 3, 4)
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5. A bug submission module comprising:
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a receiver for receiving a bug submission service using a Support Interface Module for communicating with a first support host, said bug submission service having a list of data to be collected and a second support host return address, said first support host having a support services resource;
a collector coupled to said receiver for collecting data based on said list of data to be collected; and
a sender coupled to said collector for sending said collected data to said second support host return address using said Support Interface Module. - View Dependent Claims (6, 7, 8)
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9. A host system comprising:
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a Support Interface Module for communicating the host system with a first support host having a support services resource; and
an application having a bug submission module, said bug submitter module including;
a receiver for receiving a bug submission service using said Support Interface Module, said bug submission service having a list of data to be collected and a second support host return address;
a collector coupled to said receiver for collecting data based on said list of data to be collected; and
a sender coupled to said collector for sending said collected data to said second support host return address using said Support Interface Module. - View Dependent Claims (10, 11, 12)
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13. A bug submission module comprising:
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means for requesting a bug submission service from a first support host using a Support Interface Module for communicating with said first support host, said bug submission service having a list of data to be collected and a second support host return address, said first support host having a support services resource;
means for receiving said requested bug submission service from said first support host using said Support Interface Module;
means for collecting data based on said list of data to be collected; and
means for sending said collected data to said second support host return address using said Support Interface Module. - View Dependent Claims (14, 15, 16)
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17. A program device readable by a machine, tangibly embodying a program of instructions readable by the machine to perform a method for submitting a bug report to a support host, the method comprising:
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requesting a bug submission service from a first support host using a Support Interface Module for communicating with said first support host, said bug submission service having a list of data to be collected and a second support host return address, said first support host having a support services resource;
receiving said requested bug submission service from said first support host using said Support Interface Module;
collecting data based on said list of data to be collected; and
sending said collected data to said second support host return address using said Support Interface Module. - View Dependent Claims (18, 19, 20)
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Specification