System and method for progressive levels of user assistance information

• US 20040095372A1
• Filed: 11/14/2002
• Published: 05/20/2004
• Est. Priority Date: 11/14/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Dellenbaugh, Mark Henry, Berry, Richard Edmond
• Application Number:
  US10/294,250
• Publication Number:
  US 20040095372A1
• Time in Patent Office: Days
• US Class Current: 715/713
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance

Abstract

A system and method for progressive levels of user assistance information is presented. A user positions a selector icon over an object which invokes processing to seamlessly display a top level help window corresponding the object. The top level help window includes a title of the corresponding object. The user selects the top level help window to invoke processing to seamlessly display an intermediate level help window. The intermediate level help window includes a description of the corresponding object as well as detail level graphical controls. The user selects one of the detail level graphical controls to invoke processing to seamlessly display a detail level help window. The detail level help window may include instructions regarding the use of the corresponding icon'"'"'s function or the detail level help window may include text regarding why a user uses the particular icon'"'"'s function. The user seamlessly navigates through various help windows until the user sufficiently understands the particular icon'"'"'s function.

Claims

1. A method of displaying help levels on a computer system, said method comprising:

detecting a user positioning a selector icon over an object using a pointing device, wherein the object corresponds to a particular function;

displaying a top level help window in response to the detection, wherein the top level help window includes high level help text corresponding to the function and one or more intermediate level graphical controls;

receiving an intermediate selection from the user, wherein the intermediate selection corresponds to one of the intermediate level graphical controls; and

displaying an intermediate level help window in response to receiving the intermediate selection, wherein the intermediate level help window includes intermediate level help text corresponding to the function and one or more detail level graphical controls.

2. The method as described in claim 1 wherein at least one of the intermediate level graphical controls are selected from the group consisting of a command button, a hyperlink, a radio button, a check box, a frame, and a window.

3. The method as described in claim 1 wherein the at least one of the windows included in the plurality of windows is selected from the group consisting of a title window, a description window, an instruction window, and a concept window.

4. The method as described in claim 1 further comprising:

identifying a position of the selector icon being outside one of the displayed windows; and

closing the displayed window in response to the identifying.

5. The method as described in claim 1 wherein one of the windows from the plurality of windows includes one or more hypertext links, the method further comprising:

receiving a hypertext link selection, the hypertext link selection corresponding to the user selecting one of the hypertext links using the pointing device;

retrieving a hypertext description window, wherein the hypertext description window corresponds to the selected hypertext link; and

displaying the hypertext description window.

6. The method as described in claim 1 wherein the top level help window is a title window and wherein the intermediate level help window is a description window, the description window including one or more detail level graphical controls, the method further comprising:

receiving a detail selection wherein the detail selection corresponds to the user selecting one of the detail level graphical controls;

retrieving a detail level help window, wherein the detail level help window corresponds to the selected detail level graphical control; and

displaying the detail level help window.

7. The method as described in claim 1 wherein at least one of the detail level graphical controls are selected from the group consisting of a command button, a hyperlink, a radio button, a check box, a frame, a window, an exit control, and a cancel control.

8. An information handling system comprising:

one or more processors;

a pointing device controlled by the processors;

a display device accessible by the processors;

a memory accessible by the processors;

one or more nonvolatile storage devices accessible by the processors; and

a help level handling tool to perform sequential help level requests, the help level handling tool including;

means for detecting a user positioning a selector icon over an object using the pointing device, wherein the object corresponds to a particular function;

means for retrieving a top level help window from one of the nonvolatile storage devices in response to the detection;

means for displaying the top level help window on the display device, wherein the top level help window includes high level help text corresponding to the function and one or more intermediate level graphical controls;

means for receiving an intermediate selection from the user, wherein the intermediate selection corresponds to one of the intermediate level graphical controls; and

means for retrieving an intermediate level help window from one of the nonvolatile storage devices, the intermediate level help window corresponding to the intermediate selection;

means for displaying the intermediate level help window on the display in response to the intermediate selection, the intermediate level help window including intermediate level help text corresponding to the function and one or more detail level graphical controls.

9. The information handling system as described in claim 8 wherein at least one of the intermediate level graphical controls are selected from the group consisting of a command button, a hyperlink, a radio button, a check box, a frame, and a window.

10. The information handling system as described in claim 8 wherein the at least one of the windows included in the plurality of windows is selected from the group consisting of a title window, a description window, an instruction window, and a concept window.

11. The information handling system as described in claim 8 further comprising:

means for identifying a position of the selector icon being outside one of the displayed windows on the display device; and

means for closing one of the displayed windows on the display device in response to the identifying.

12. The information handling system as described in claim 8 wherein one of the windows from the plurality of windows includes one or more hypertext links, the method further comprising:

means for receiving a hypertext link selection from the pointing device, the hypertext link selection corresponding to the user selecting one of the hypertext links using the pointing device;

means for retrieving a hypertext description window from one of the nonvolatile storage devices, wherein the hypertext description window corresponds to the selected hypertext link; and

means for displaying the hypertext description window on the display device.

13. The information handling system as described in claim 8 wherein the top level help window is a title window and wherein the intermediate level help window is a description window, the description window including one or more detail level graphical controls, the method further comprising:

means for receiving a detail selection from the pointing device wherein the detail selection corresponds to the user selecting one of the detail level graphical controls on the display device;

means for retrieving a detail level help window from one of the nonvolatile storage devices, wherein the detail level help window corresponds to the selected detail level graphical control; and

means for displaying the detail level help window on the display device.

14. A computer program product stored on a computer operable media for performing sequential help level requests, said computer program product comprising:

means for detecting a user positioning a selector icon over an object using a pointing device, wherein the object corresponds to a particular function;

means for displaying a top level help window in response to the detection, wherein the top level help window includes high level help text corresponding to the function and one or more intermediate level graphical controls;

means for receiving an intermediate selection from the user, wherein the intermediate selection corresponds to one of the intermediate level graphical controls; and

means for displaying an intermediate level help window in response to receiving the intermediate selection, wherein the intermediate level help window includes intermediate level help text corresponding to the function and one or more detail level graphical controls.

15. The computer program product as described in claim 14 wherein at least one of the intermediate level graphical controls are selected from the group consisting of a command button, a hyperlink, a radio button, a check box, a frame, and a window.

16. The computer program product as described in claim 14 wherein the at least one of the windows included in the plurality of windows is selected from the group consisting of a title window, a description window, an instruction window, and a concept window.

17. The computer program product as described in claim 14 further comprising:

means for identifying a position of the selector icon being outside one of the displayed windows; and

means for closing the displayed window in response to the identifying.

18. The computer program product as described in claim 14 wherein one of the windows from the plurality of windows includes one or more hypertext links, the method further comprising:

means for receiving a hypertext link selection, the hypertext link selection corresponding to the user selecting one of the hypertext links using the pointing device;

means for retrieving a hypertext description window, wherein the hypertext description window corresponds to the selected hypertext link; and

means for displaying the hypertext description window.

19. The computer program product as described in claim 14 wherein the top level help window is a title window and wherein the intermediate level help window is a description window, the description window including one or more detail level graphical controls, the method further comprising:

means for receiving a detail selection wherein the detail selection corresponds to the user selecting one of the detail level graphical controls;

means for retrieving a detail level help window, wherein the detail level help window corresponds to the selected detail level graphical control; and

means for displaying the detail level help window.

20. The computer program product as described in claim 14 wherein at least one of the detail level graphical controls are selected from the group consisting of a command button, a hyperlink, a radio button, a check box, a frame, a window, an exit control, and a cancel control.