Telephony and voice interface for voice server system management

• US 20040101122A1
• Filed: 11/22/2002
• Published: 05/27/2004
• Est. Priority Date: 11/22/2002
• Status: Active Grant

• Current Assignee: LinkedIn Corporation (Microsoft Corporation)
• Original Assignee: International Business Machines Corporation
• Inventors: Moore, Victor S., Nusbickel, Wendi L., Da Palma, William V., dos Santos, Ricardo
• Granted Patent: US 7,099,442 B2
• Time in Patent Office: Days
• US Class Current: 379/219
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/1016 Telecontrol
• CPC Class Codes: H04M 3/42144 by service provider
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A method of administering a voice server can include, within the voice server, receiving a call from a system administrator. Call control data of the received call can be matched with a system administration application of the voice server. The system administration application can be executed. Responsive to the executing step, communications between the system administration application and a resource management system of the voice server can be established such that the system administrator can interact with the resource management system to request administrative functions over the call.

Claims

1. A method of administering a voice server comprising:

within a voice server, receiving a call from a system administrator;

matching call control data of the call with a system administration application of the voice server;

executing the system administration application; and

responsive to said executing step, establishing communications between the system administration application and a resource management system of the voice server, wherein the system administrator interacts with the resource management system to request administrative functions over the call.

2. The method of claim 1, further comprising:

receiving input from the system administrator over the call;

processing the input to determine an administrative function for the voice server which corresponds to the input; and

activating the administrative function within the voice server through the resource management system.

3. The method of claim 2, wherein the input is selected from the group consisting of speech signals and dual tone multi-frequency signals.

4. The method of claim 1, further comprising:

providing administrative information over the call.

5. The method of claim 1, further comprising:

the system administration application querying the resource management system for administrative information.

6. The method of claim 1, wherein the resource management system comprises a Java Management Extension enabled system.

7. The method of claim 1, wherein the resource management system comprises a Simple Network Management Protocol based system.

8. The method of claim 1, further comprising:

retrieving the system administration application from an application server; and

loading the system administration application into a voice browser included within the voice server.

9. The method of claim 8, wherein the system administration application comprises a Voice Extensible Markup Language document.

10. A method of administering a voice server comprising:

detecting a triggering event within the voice server;

matching the triggering event with a predetermined system administration application;

invoking the predetermined system administration application thereby establishing communications between the system administration application and a resource management system of the voice server; and

placing an outbound call to a number specified by the system administration application.

11. The method of claim 10, wherein the resource management system comprises a Java Management Extension enabled system.

12. The method of claim 10, wherein the resource management system comprises a Simple Network Management Protocol based system.

13. The method of claim 10, further comprising:

the system administration application querying the resource management system for administration information corresponding to the triggering event.

14. The method of claim 10, further comprising:

providing administration information associated with the triggering event over the call.

15. The method of claim 10, said invoking step comprising:

instructing a voice browser within the voice server to retrieve the system administration application;

retrieving the system administration application from an application server;

loading the system administration application into the voice browser; and

executing the system administration application.

16. The method of claim 15, wherein the system administration application comprises a Voice Extensible Markup Language document.

17. The method of claim 10, further comprising:

receiving input from a system administrator via the call;

processing the input to determine an administrative function for the voice server which corresponds to the input; and

activating the administrative function within the voice server.

18. A method of administering a voice server comprising:

within a voice server, receiving a call from a system administrator;

matching call control data of the call with an application configured to dynamically generate a system administration application of the voice server;

executing the application to generate the system administration application; and

executing the system administration application thereby establishing communications between the system administration application and a resource management system of the voice server, wherein the system administrator interacts with the resource management system to request administrative functions over the call.

19. The method of claim 18, said step of executing the application to generate the system administration application comprising:

detecting an operational state of the voice server; and

generating the system administration application in accordance with the detected operational state.

20. A method of administering a voice server comprising:

detecting a triggering event within the voice server;

matching the triggering event with a predetermined application configured to dynamically generate a system administration application of the voice server;

executing the application to generate the system administration application; and

invoking the dynamically generated system administration application thereby establishing communications between the system administration application and a resource management system of the voice server; and

placing an outbound call to a number specified by the system administration application.

21. A voice server which can be administered via a telecommunications link, said voice server comprising:

an application execution environment;

a telephony-enabled system administration application executing within the application execution environment of the voice server;

a telephony interface configured to place outbound calls or to receive inbound calls thereby establishing a telecommunications link under the direction of the telephony-enabled system administration application;

a resource management system configured to monitor and manage resources of the voice server; and

a system management component configured to exchange communications between the telephony-enabled system administration application and the resource management system.

22. The voice server of claim 21, wherein the resource management system responds to administration commands received over the telecommunications link.

23. The voice server of claim 21, wherein the resource management system provides administration information to the telephony-enabled system administration application to be played over the telecommunications link.

24. A machine-readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:

within a voice server, receiving a call from a system administrator;

matching call control data of the call with a system administration application of the voice server;

executing the system administration application; and

responsive to said executing step, establishing communications between the system administration application and a resource management system of the voice server, wherein the system administrator interacts with the resource management system to request administrative functions over the call.

25. The machine-readable storage of claim 24, further comprising:

receiving input from the system administrator over the call;

processing the input to determine an administrative function for the voice server which corresponds to the input; and

activating the administrative function within the voice server through the resource management system.

26. The machine-readable storage of claim 25, wherein the input is selected from the group consisting of speech signals and dual tone multi-frequency signals.

27. The machine-readable storage of claim 24, further comprising:

providing administrative information over the call.

28. The machine-readable storage of claim 24, further comprising:

the system administration application querying the resource management system for administrative information.

29. The machine-readable storage of claim 24, wherein the resource management system comprises a Java Management Extension enabled system.

30. The machine-readable storage of claim 24, wherein the resource management system comprises a Simple Network Management Protocol based system.

31. The machine-readable storage of claim 24, further comprising:

retrieving the system administration application from an application server; and

loading the system administration application into a voice browser included within the voice server.

32. The machine-readable storage of claim 31, wherein the system administration application comprises a Voice Extensible Markup Language document.

33. A machine readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:

detecting a triggering event within the voice server;

matching the triggering event with a predetermined system administration application;

invoking the predetermined system administration application thereby establishing communications between the system administration application and a resource management system of the voice server; and

placing an outbound call to a number specified by the system administration application.

34. The machine-readable storage of claim 33, wherein the resource management system comprises a Java Management Extension enabled system.

35. The machine-readable storage of claim 33, wherein the resource management system comprises a Simple Network Management Protocol based system.

36. The machine-readable storage of claim 33, further comprising:

the system administration application querying the resource management system for administration information corresponding to the triggering event.

37. The machine-readable storage of claim 33, further comprising:

providing administration information associated with the triggering event over the call.

38. The machine-readable storage of claim 33, said invoking step comprising:

instructing a voice browser within the voice server to retrieve the system administration application;

retrieving the system administration application from an application server;

loading the system administration application into the voice browser; and

executing the system administration application.

39. The machine-readable storage of claim 38, wherein the system administration application comprises a Voice Extensible Markup Language document.

40. The machine-readable storage of claim 33, further comprising:

receiving input from a system administrator via the call;

processing the input to determine an administrative function for the voice server which corresponds to the input; and

activating the administrative function within the voice server.

41. A machine readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:

within a voice server, receiving a call from a system administrator;

matching call control data of the call with an application configured to dynamically generate a system administration application of the voice server;

executing the application to generate the system administration application; and

executing the system administration application thereby establishing communications between the system administration application and a resource management system of the voice server, wherein the system administrator interacts with the resource management system to request administrative functions over the call.

42. The machine-readable storage of claim 41, said step of executing the application to generate the system administration application comprising:

detecting an operational state of the voice server; and

generating the system administration application in accordance with the detected operational state.

43. A machine readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:

detecting a triggering event within the voice server;

matching the triggering event with a predetermined application configured to dynamically generate a system administration application of the voice server;

executing the application to generate the system administration application; and

invoking the dynamically generated system administration application thereby establishing communications between the system administration application and a resource management system of the voice server; and

placing an outbound call to a number specified by the system administration application.