Method of and apparatus for processing information, and computer product

• US 20040101126A1
• Filed: 11/19/2003
• Published: 05/27/2004
• Est. Priority Date: 11/22/2002
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Ohmori, Naoko
• Application Number:
  US10/715,386
• Publication Number:
  US 20040101126A1
• Time in Patent Office: Days
• US Class Current: 379/265.01
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/5108 Secretarial services
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

When an incoming telephone call for a certain staff is answered by another staff, a display indicating who is the caller, to whom the caller wants to speak, and how to respond to the call, is displayed on a display of a PC near the another staff. The response method is indicated by a background color on the screen, and for example, yellow indicates that a message is to be delivered to the caller, blue indicates that the telephone call is to be transferred to the staff in charge, and red indicates that the call is to be rejected gently. When a report is required, for example in the case of message, it is notified to the staff in charge by an electronic mail, immediately after the telephone conversation, whether the message is delivered to the caller, and the like.

Claims

1. A method for processing information comprising:

extracting information relating to a telephone caller;

deciding a background color of a window based on a response method specified by a staff in charge, as a target for responding to the caller, corresponding to the caller; and

displaying the information relating to the caller in a window with the background color decided.

2. The method according to claim 1, further comprising:

extracting information relating to the staff in charge, wherein

the displaying includes displaying the information relating to the staff in charge in the window.

3. The method according to claim 1, further comprising:

extracting information relating to a meeting between the caller and the staff in charge, wherein

the displaying includes displaying the information relating to the meeting in charge in the window.

4. The method according to claim 1, wherein if the response method is to deliver of a message from the staff in charge to the caller, the displaying includes displaying contents of the message in the window.

5. The method according to claim 1, further comprising, if the response method is to deliver of a message from the staff in charge to the caller, notifying, to the staff in charge by an electronic mail, whether the message is delivered to the caller.

6. The method according to claim 1, further comprising, if the response method has not been specified and there is a future meeting plan between the staff in charge and the caller, notifying the staff in charge of a change in date or location of the meeting by an electronic mail.

7. A computer program making a computer execute:

extracting information relating to a telephone caller;

deciding a background color of a window based on a response method specified by a staff in charge, as a target for responding to the caller, corresponding to the caller; and

displaying the information relating to the caller in a window with the background color decided.

8. An apparatus for processing information comprising:

a caller information extracting unit that extracts information relating to a telephone caller;

a background color deciding unit that decides a background color of a window based on a response method specified by a staff in charge, as a target for responding to the caller, corresponding to the caller; and

a display unit that displays the information relating to the caller in a window with the background color decided.