Methods and apparatus for organizing retail product information

• US 20040103037A1
• Filed: 11/26/2002
• Published: 05/27/2004
• Est. Priority Date: 11/26/2002
• Status: Abandoned Application

• Current Assignee: Sears Brands LLC (Sears Holdings Corporation)
• Original Assignee: Sears Roebuck & Company (Sears Holdings Corporation)
• Inventors: Wetmore, Andrew H., Honan, Dennis J., Tuchler, James A.
• Application Number:
  US10/304,265
• Publication Number:
  US 20040103037A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Methods and apparatus for organizing product information online based on retail store purchases of the associated products are disclosed. The methods and apparatus described herein store product information, such as product identifiers, maintenance agreements, warranty information, and product manuals in a product information server database. Subsequently, actual product purchases are recorded by the product information server based on data from one or more point-of-sale terminals. Individual customers may then access product information associated with his purchases by going online, without the need to enter the product information or manually identify which products were purchased.

Claims

1. A method of organizing retail product information, the method comprising the steps of:

receiving first product information associated with a first product, the first product information including a first product identifier and at least one of a first product maintenance agreement, a first product warranty, a first product owner'"'"'s manual, first product troubleshooting tips, a first product parts list, and first product recall information;

receiving second product information associated with a second product, the second product information including a second product identifier and at least one of a second product maintenance agreement, a second product warranty, a second product owner'"'"'s manual, second product troubleshooting tips, a second product parts list, and second product recall information;

receiving third product information associated with a third product, the third product information being different than the first product information, the third product information including a third product identifier and at least one of a third product maintenance agreement, a third product warranty, a third product owner'"'"'s manual, third product troubleshooting tips, a third product parts list, and third product recall information;

receiving first customer registration information from a first customer, the first customer registration information including a first customer identifier;

receiving second customer registration information from a second customer, the second customer registration information including a second customer identifier;

receiving first purchase data from a first point-of-sale device in response to a first retail purchase of the first product by the first customer, the first purchase data including the first product identifier and the first customer identifier;

receiving second purchase data from a second point-of-sale device in response to a second retail purchase of the second product by the second customer, the second purchase data including the second product identifier and the second customer identifier, the second point-of-sale device being different than the first point-of-sale device, the second customer identifier being different than the first customer identifier;

receiving third purchase data from a third point-of-sale device in response to a third retail purchase of the third product by the first customer, the third purchase data including the third product identifier and the first customer identifier, the third point-of-sale device being different than the first point-of-sale device and the second point-of-sale device;

receiving login data from a Internet client device, the login data including the first customer identifier; and

transmitting at least a portion of the first product information and at least a portion of the third product information to the Internet client device in response to receiving the login data from the Internet client device.

2. A method as defined in claim 1, wherein the step of receiving first customer registration information including a first customer identifier comprises receiving a credit card number.

3. A method as defined in claim 1, further comprising the step of transmitting an e-mail message to the Internet client device prior to an expiration date associated with the first product information, the e-mail message including at least a portion of the first product information and the expiration date.

4. A method as defined in claim 1, further comprising the step of transmitting an e-mail message to the Internet client device, the e-mail message including at least a portion of the first product information and a product recall notice.

5. A method as defined in claim 1, further comprising the step of receiving fourth product information from the Internet client device, the fourth product information being manually entered into the Internet client device by the first customer.

6. A method as defined in claim 5, wherein the step of receiving fourth product information includes the step of receiving a date associated with a maintenance event.

7. A method as defined in claim 1, further comprising the step of receiving a maintenance agreement purchase request from the Internet client device.

8. A method as defined in claim 7, further comprising the step of receiving a request to synchronize maintenance agreements associated with the first product and the third product.

9. A method as defined in claim 8, further comprising the step of transmitting an end date associated with request to synchronize.

10. A method as defined in claim 1, further comprising the step of allowing the first customer to remove the first product identifier from an account associated with the first customer.

11. A method as defined in claim 1, further comprising the step of storing the first product information in association with a room identifier.

12. A method as defined in claim 11, wherein the step of storing the first product information comprises the step of storing the first product information in association with a room identifier, the room identifier being inductive of at least one of kitchen, laundry, entertainment, garage, tool shed, and yard.

13. A method as defined in claim 11, wherein the step of transmitting at least a portion of the first product information and at least a portion of the third product information to the Internet client device comprises the step of transmitting data indicative of the room identifier.

14. An apparatus structured to organize retail product information, the apparatus comprising:

an Internet receiver;

an Internet transmitter

a processing unit operatively coupled to the Internet receiver and the Internet transmitter; and

a memory device operatively coupled to the processing unit, the memory device storing a software program structured to cause the processing unit to;

receive first product information associated with a first product via the Internet receiver, the first product information including a first product identifier and at least one of a first product maintenance agreement, a first product warranty, a first product owner'"'"'s manual, first product troubleshooting tips, a first product parts list, and first product recall information;

receive second product information associated with a second product via the Internet receiver, the second product information being different than the first product information, the second product information including a second product identifier and at least one of a second product maintenance agreement, a second product warranty, a second product owner'"'"'s manual, second product troubleshooting tips, a second product parts list, and second product recall information;

receive customer registration information via the Internet receiver, the customer registration information including a customer identifier;

receive first purchase data from a first point-of-sale device in response to a first retail purchase of the first product by the first customer, the first purchase data including the first product identifier and the customer identifier;

receive second purchase data from a second point-of-sale device in response to a second retail purchase of the second product by the second customer, the second purchase data including the second product identifier and the customer identifier, the second point-of-sale device being different than the first point-of-sale device;

receive login data via the Internet receiver from a Internet client device, the login data including the customer identifier; and

transmit at least a portion of the first product information and at least a portion of the second product information to the Internet client device via the Internet transmitter in response to receiving the login data from the Internet client device.

15. An apparatus as defined in claim 14, wherein the software program is further structured to cause the processor to transmit an e-mail message to the Internet client device prior to an expiration date associated with the first product information, the e-mail message including at least a portion of the first product information and the expiration date.

16. An apparatus as defined in claim 14, wherein the software program is further structured to cause the processor to transmit an e-mail message to the Internet client device prior to an expiration date associated with the first product information, the e-mail message including at least a portion of the first product information and a product recall notice.

17. An apparatus as defined in claim 14, wherein the software program is further structured to cause the processor to receiving third product information from the Internet client device, the third product information being manually entered into the Internet client device.

18. An apparatus as defined in claim 14, wherein the software program is further structured to cause the processor synchronize an end date associated with the fist product maintenance agreement and the second product maintenance agreement.

19. An apparatus as defined in claim 14, wherein the software program is further structured to cause the processor delete the first product identifier from a customer account.

20. An apparatus as defined in claim 14, wherein the software program is further structured to cause the processor store the first product information in association with a room identifier, the room identifier being inductive of at least one of kitchen, laundry, entertainment, garage, tool shed, and yard.