Enforcing template completion when publishing to a content management system
First Claim
1. A method for enforcing template usage when entering a content item into a content management system, comprising:
- providing a plurality of content authoring templates;
categorizing the content item as a content type;
choosing for a user a set of templates from the plurality of content authoring templates, wherein the set is chosen based on the content type; and
presenting the set of templates to the user to describe the content item.
3 Assignments
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Accused Products
Abstract
New functions for a contact center system include: testing user'"'"'s comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.
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Citations
27 Claims
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1. A method for enforcing template usage when entering a content item into a content management system, comprising:
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providing a plurality of content authoring templates;
categorizing the content item as a content type;
choosing for a user a set of templates from the plurality of content authoring templates, wherein the set is chosen based on the content type; and
presenting the set of templates to the user to describe the content item. - View Dependent Claims (2, 3, 4, 5)
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6. A method for enforcing template usage when entering a content item into a content management system, comprising:
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providing a plurality of content authoring templates;
creating at least a first set of templates and a second set of templates from the plurality of content authoring templates;
categorizing the content item as a content type; and
presenting to the user, based on the content type, either the first set or the second set of templates to describe the content item. - View Dependent Claims (7, 8, 9)
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10. A system for enforcing template usage when entering a content item into a content management system, comprising:
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a plurality of content authoring templates;
a categorizer for categorizing the content item as a content type;
a choosing unit for choosing for a user a set of templates from the plurality of content authoring templates, wherein the set is chosen based on the content type; and
a presenter for presenting the set of templates to the user to describe the content item. - View Dependent Claims (11, 12, 13, 14)
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15. A system for enforcing template usage when entering a content item into a content management system, comprising:
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a plurality of content authoring templates;
a creation unit for creating at least a first set of templates and a second set of templates from the plurality of content authoring templates;
a categorizer for categorizing the content item as a content type; and
a presenter for presenting to the user, based on the content type, either the first set or the second set of templates to describe the content item. - View Dependent Claims (16, 17, 18)
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19. A computer program on a computer readable medium, for execution by a computer to enforce template usage when entering a content item into a content management system, the computer program comprising:
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a code segment for providing a plurality of content authoring templates;
categorizing the content item as a content type;
a code segment for choosing for a user a set of templates from the plurality of content authoring templates, wherein the set is chosen based on the content type; and
a code segment for presenting the set of templates to the user to describe the content item. - View Dependent Claims (20, 21, 22, 23)
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24. A computer program on a computer readable medium, for execution by a computer to enforce template usage when entering a content item into a content management system, comprising:
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a code segment for providing a plurality of content authoring templates;
a code segment for creating at least a first set of templates and a second set of templates from the plurality of content authoring templates;
a code segment for categorizing the content item as a content type; and
a code segment for presenting to the user, based on the content type, either the first set or the second set of templates to describe the content item. - View Dependent Claims (25, 26, 27)
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Specification