Value innovation management system and methods
First Claim
1. A network-based, computerized method for enabling a client to identify a target customer and develop value delivery strategies for obtaining profitable business from the target customer, comprising the steps of:
- defining a value delivery network of the client, the value delivery network including the target customer;
defining a team from the client to visit with the target customer;
during the visit with the target customer, documenting current events of relevance to the target customer and perfect events idealized by the target customer;
developing preferred events based on the current events and perfect events documented during the visit;
identifying improved experiences available to the target customer based on the preferred events;
quantifying a value of each improved experiences to the target customer;
developing a value proposition for the target customer based on the improved experiences identified; and
developing a value delivery strategy for implementing the value proposition.
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Accused Products
Abstract
A multi-user, network-based computer program and database provides a faster, less-time consuming, iterative process for (a) determining what customers of a client value both currently and in the future, (b) grouping those customers into common market segments, (c) articulating winning value propositions (including required customer experiences and the price to charge) to target customers, and (d) documenting organizational/functional and business partner requirements for delivering the chosen value to the customer (including both actions to create and to communicate the value to customers).
53 Citations
20 Claims
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1. A network-based, computerized method for enabling a client to identify a target customer and develop value delivery strategies for obtaining profitable business from the target customer, comprising the steps of:
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defining a value delivery network of the client, the value delivery network including the target customer;
defining a team from the client to visit with the target customer;
during the visit with the target customer, documenting current events of relevance to the target customer and perfect events idealized by the target customer;
developing preferred events based on the current events and perfect events documented during the visit;
identifying improved experiences available to the target customer based on the preferred events;
quantifying a value of each improved experiences to the target customer;
developing a value proposition for the target customer based on the improved experiences identified; and
developing a value delivery strategy for implementing the value proposition. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A network-based, computerized method for enabling a client to identify customers and develop value delivery strategies for obtaining profitable business from the customers, comprising the steps of:
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defining a respective team from the client to visit with each of a plurality of customers;
visiting each of the plurality of customers;
during each respective visit, documenting current events of relevance to each respective customer and perfect events idealized by each respective customer;
developing preferred events for each respective customer based on the current events and perfect events documented during each respective visit;
identifying improved experiences available to each respective customer based on the preferred events;
quantifying a value of each improved experiences to the customer;
developing a respective value proposition for each respective customer based on the improved experiences identified;
developing a respective value delivery strategy for implementing each respective value proposition; and
grouping the plurality of customers into common segments based on similarity of respective value propositions or value delivery strategies. - View Dependent Claims (18, 19, 20)
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Specification