Systems and methods using secondary signal backchanneling

• US 20040109552A1
• Filed: 12/05/2002
• Published: 06/10/2004
• Est. Priority Date: 12/05/2002
• Status: Active Grant

• Current Assignee: Unify Inc. (Atos SE)
• Original Assignee: Siemens Information And Communication Networks, Inc.
• Inventors: Beyda, William J.
• Granted Patent: US 7,130,409 B2
• Time in Patent Office: Days
• US Class Current: 379/219
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/12 Marking faulty circuits "busy"; Enabling equipment to disengage itself from faulty circuits ; Using redundant circuits; Response of a circuit, apparatus or system to an error
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 3/0075 Fault management techniques

Abstract

Within a network environment, redundant capabilities for exchanging call-processing signals enhance reliability of telephony support for telephony endpoint devices. A data network, such as a telephony-over-local area network, provides primary support for the telephony endpoint devices, which may be telephony-enabled computers or Internet Protocol telephones. A second network has a first mode in which it is inactive with respect to telephony traffic to the telephony endpoint devices, but has a second mode in which call-processing signals are routed through the second network in response to a determination that the data network is disabled. As a result, telephone features such as call deflection may be continued when the primary support is disabled. In some implementations, the second network includes a third mode in which the voice information is also carried as a response to determining that the data network is disabled and the currently available bandwidth of the second network exceeds a threshold bandwidth level.

Claims

1. A system for supporting telephony comprising:

a plurality of client telephony devices for initiating and receiving calls;

a telephony-over-local area network (ToL) enabled to support communications involving said client telephony devices with respect to both voice data and call-processing signals, thereby providing a first signal-handling capability of exchanging said call-processing signals for voice calls directed for connection to said client telephony devices via said ToL; and

a second network enabled to provide a second signal-handling capability of exchanging said call-processing signals for said voice calls directed for connection to said client telephony devices via said ToL, said first and second signal-handling capabilities being redundant capabilities for exchanging said call-processing signals with individual said client telephony devices.

2. The system of claim 1 wherein said second network is configured to limit activation of said second signal-handling capability to occasions in which said ToL is disabled with respect to supporting said communications involving said client telephony devices.

3. The system of claim 2 wherein said second network is a wireless LAN for supporting mobile telephony devices and wherein said client telephony devices include user-dedicated telephones.

4. The system of claim 1 wherein said second network has a bandwidth capacity that is insufficient for continuously supporting said voice calls directed for connection to said client telephony devices via said ToL, said second network being linked to said client telephony devices to enable selected non-voice features of said client telephony devices as a backup to enabling said selected non-voice features via said ToL.

5. The system of claim 4 further comprising a controller configured to monitor available bandwidth of said second network and to activate said second network to support said voice calls to said client telephony devices when said available bandwidth exceeds a threshold bandwidth level, such that exchanges of both said voice data and said call-processing signals are supported by said second network when said available bandwidth exceeds said threshold bandwidth level.

6. The system of claim 5 further comprising a messaging system configured to store messages intended for access by users of said client telephony devices, said selected non-voice features including a call forwarding feature in which calls to particular said client telephony devices are call forwarded to said messaging system as a consequence of said second signal-handling capability.

7. The system of claim 1 further comprising a gateway linking said ToL to an external network, said second network and said ToL being connected to said client telephony devices to provide parallel access from said gateway to said client telephony devices.

8. The system of claim 1 wherein said second network is wireless and supports voice communications with a plurality of mobile units, said client telephony devices including wired telephony units that are specifically supplemented to communicate with said second network so as to provide said second signal-handling capability.

9. A communications system for an enterprise comprising:

a plurality of telephony endpoint devices;

first enterprise telephony resources enabled to support said telephony endpoint devices for communications with a central communications network that is external to said enterprise;

second enterprise telephony resources having a backup mode in which call-processing signaling between said central communications network and said telephony endpoint devices is transmitted via said second enterprise telephony resources, said second enterprise telephony resources being components of an enterprise LAN; and

a detector configured to activate said backup mode when said support of said telephony endpoint devices by said first enterprise telephony resources is disabled.

10. The communications system of claim 9 wherein said telephony endpoint devices include programming and hardware to exchange call-processing signals via either said first or said second enterprise telephony resources.

11. The communications system of claim 10 wherein said telephony endpoint devices are wired telephony devices and said enterprise LAN supports said second telephony endpoint devices that include wireless units, said first enterprise telephony resources being components of a ToL, said backup mode being one in which said second enterprise telephony resources interact with said wired telephony devices only with respect to exchanges of non-voice data.

12. The communications system of claim 11 wherein said second telephony resources include a third mode in which said second telephony resources establish calls to said wired telephony devices in response to a determination that a currently available bandwidth of said enterprise LAN exceeds a threshold bandwidth level.

13. The communications system of claim 11 further comprising a gateway that links said central communications network to said first and second enterprise telephony resources, said second enterprise telephony resources being a wireless network enabled to provide a backup capability for directing said call-processing signaling from said gateway to said wired telephony devices.

14. The communications system of claim 13 wherein said backup capability of said second enterprise telephony resources is limited to exchanging non-voice data.

15. The communications system of claim 9 wherein said detector includes software within each said telephony endpoint device, said software being enabled to determine when said support by said first enterprise telephony resources is disabled.

16. A method of supporting communication with a plurality of telephony endpoint devices comprising:

utilizing a data network as a primary network for exchanging voice data and call-processing signals with said telephony endpoint devices;

detecting occurrences in which said data network is disabled with respect to exchanging said call-processing signals with said telephony endpoint devices; and

activating a secondary signal-handling capability upon detecting said occurrences, said secondary signal-handling capability being available via a second network that is linked to said telephony endpoint devices, said activating including enabling said second network to transmit and receive said call-processing signals to and from said telephony endpoint devices.

17. The method of claim 16 wherein said enabling said second network includes monitoring currently available bandwidth of said second network and includes supporting call sessions involving said telephony endpoint devices when said currently available bandwidth exceeds a predetermined threshold level.

18. The method of claim 16 wherein said activating said secondary signal-handling capability includes providing backup routing between a messaging system and said telephony endpoint devices, such that callers to said telephony endpoint devices are able to record messages using said messaging system.

19. The method of claim 16 wherein said utilizing a data network includes employing a ToL of an enterprise for which said telephony endpoint devices are on-premises units.

20. The method of claim 19 wherein said activating said secondary network includes employing a wireless LAN intended to support call sessions involving mobile wireless units, said telephony endpoint devices being configured for communication with said wireless LAN when said ToL is disabled.

21. The method of claim 20 wherein said communication between said wireless LAN and said telephony endpoint devices is implemented to provide paths for said call-processing signals from said telephony endpoint devices to a gateway of said ToL.

22. The method of claim 16 wherein said detecting occurs using software installed at a plurality of said telephony endpoint devices.