Validating turfs for work orders

• US 20040111312A1
• Filed: 06/19/2002
• Published: 06/10/2004
• Est. Priority Date: 06/19/2002
• Status: Active Grant

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Cole, Robert A., Reddick, Charles E., Ingman, Robert M., Garris, Charlie
• Granted Patent: US 7,433,830 B2
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group

Abstract

Methods and systems are disclosed for enhancing telephone work orders with Global Positioning System information. One method generates a work order for repair of a telecommunications network. A turf is assigned to the work order, and the assigned turf is verified with a wire center. The work order is then dispatched for repair of the telecommunications network.

Claims

1. A method, comprising:

assigning a turf to work order, the work order describing trouble with a telecommunications network, the work order associated with a wire center;

verifying that the assigned turf is appropriate for the wire center; and

dispatching the work order for repair of the telecommunications network.

2. A method according to claim 1, further comprising verifying that the assigned turf is appropriate for an allocation area associated with the work order.

3. A method according to claim 2, further comprising assigning Global Positioning System information to the allocation area.

4. A method according to claim 2, further comprising assigning a latitude and a longitude to the allocation area.

5. A method according to claim 1, further comprising assigning Global Positioning System information to the work order.

6. A method according to claim 1, further comprising assigning a latitude and a longitude to the work order.

7. A method, comprising:

assigning a turf to an electronic work order, the work order describing trouble with a telecommunications network, the work order associated with a telephone number, a wire center, and an allocation area;

verifying that the assigned turf is within the wire center;

if the assigned turf is not within the wire center, then verifying that the allocation area is within the assigned turf;

if the allocation area is within the assigned turf, then assigning a latitude and a longitude to the work order, the latitude and longitude associated with the allocation area; and

electronically dispatching the work order for repair of the telecommunications network.