Method, system, and storage medium for optimizing procurement and fulfillment processes over a computer network

• US 20040111336A1
• Filed: 12/10/2002
• Published: 06/10/2004
• Est. Priority Date: 12/10/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: McAvoy, Bernard B., Argust, David D.
• Application Number:
  US10/316,685
• Publication Number:
  US 20040111336A1
• Time in Patent Office: Days
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

The method comprises receiving a change request to a pending customer order via the computer network. The change request comprises a latest acceptable delivery date and at least one of: a requested delivery date different from a delivery date specified in the pending customer order; a quantity of an item different from a quantity specified in the pending customer order; and a new item and desired quantity of said item, the new item not specified in the pending customer order. The method also comprises processing the change request and transmitting either: a confirmation message approving the change request if the latest acceptable delivery date can be met, or a capability response of the latest acceptable delivery date cannot be met. If a capability response is transmitted, the original terms provided in the pending customer order remain intact. Other embodiments include a system and a storage medium.

Claims

1. A method for optimizing procurement and fulfillment processes over a computer network, comprising:

receiving a change request to a pending customer order via said computer network, said change request comprising a latest acceptable delivery date and at least one of;

a requested delivery date different from a delivery date specified in said pending customer order;

a quantity of an item different from a quantity specified in said pending customer order; and

a new item and desired quantity of said item, said new item not specified in said pending customer order;

processing said change request; and

according to results of said processing, transmitting at least one of;

a confirmation message approving said change request if said latest acceptable delivery date can be met; and

a capability response if said latest acceptable delivery date cannot be met, wherein terms provided in said pending customer order remain intact.

2. The method of claim 1, further comprising:

receiving a second change request in response to said capability response, said second change request prompted by alternative options provided in said capability response;

processing said second change request; and

according to results of said processing, transmitting at least one of;

a confirmation message approving said second change request if an alternative option selected in said capability response can be met; and

a second capability response if said alternative option selected in said capability response cannot be met, wherein terms provided in said pending customer order remain intact.

3. The method of claim 2, wherein said alternative options provided in said capability response include at least one of:

a proposed delivery date; and

a proposal to deliver a partial shipment of one or more items specified in said change request.

4. The method of claim 1, wherein said terms provided in said pending customer order are changed if said latest acceptable delivery date can be met.

5. The method of claim 2, wherein said terms provided in said pending customer order are changed if an acceptance of said alternative option selected in said capability response is received and if said alternative option selected can be met.

6. The method of claim 1, wherein said processing said change request includes at least one of:

examining inventory levels for items in said change request;

evaluating resources available for executing said change request;

contacting a supplier entity for determining item availability; and

reviewing storage facilities warehousing for items in said change request.

7. The method of claim 2, wherein said processing said change request includes at least one of:

examining inventory levels for items in said second change request;

evaluating resources available for executing said second change request;

contacting a supplier entity for determining item availability; and

reviewing storage facilities warehousing for items in said second change request.

8. A storage medium encoded with machine-readable computer program code for optimizing procurement and fulfillment processes over a computer network, said storage medium including instructions for causing said computer network to implement a method comprising:

receiving a change request to a pending customer order via said computer network, said change request comprising a latest acceptable delivery date and at least one of;

a requested delivery date different from a delivery date specified in said pending customer order;

a quantity of an item different from a quantity specified in said pending customer order; and

a new item and desired quantity of said item, said new item not specified in said pending customer order;

processing said change request; and

according to results of said processing, transmitting at least one of;

a confirmation message approving said change request if said latest acceptable delivery date can be met; and

a capability response if said latest acceptable delivery date cannot be met, wherein terms provided in said pending customer order remain intact.

9. The storage medium of claim 8, further comprising instructions for causing said computer to implement:

receiving a second change request in response to said capability response, said second change request prompted by alternative options provided in said capability response;

processing said second change request; and

according to results of said processing, transmitting at least one of;

a confirmation message approving said second change request if an alternative option selected in said capability response can be met; and

a second capability response if said alternative option selected in said capability response cannot be met, wherein terms provided in said pending customer order remain intact.

10. The storage medium of claim 9, wherein said alternative options provided in said capability response include at least one of:

a proposed delivery date; and

a proposal to deliver a partial shipment of one or more items specified in said change request.

11. The storage medium of claim 8, wherein said terms provided in said pending customer order are changed if said latest acceptable delivery date can be met.

12. The storage medium of claim 9, wherein said terms provided in said pending customer order are changed if an acceptance of said alternative option selected in said capability response is received and if said alternative option selected can be met.

13. The storage medium of claim 8, wherein said processing said change request includes at least one of:

examining inventory levels for items in said change request;

evaluating resources available for executing said change request;

contacting a supplier entity for determining item availability; and

reviewing storage facilities warehousing for items in said change request.

14. The storage medium of claim 9, wherein said processing said change request includes at least one of:

examining inventory levels for items in said second change request;

evaluating resources available for executing said second change request;

contacting a supplier entity for determining item availability; and

reviewing storage facilities warehousing for items in said second change request.

15. A system for optimizing procurement and fulfillment processes over a computer network comprising:

a server including internal storage, said internal storage housing;

a customer order database;

a conditional order database; and

a customer information database;

a conditional order alteration tool executing on said server;

at least one customer client in communication with said server via said computer network;

at least one supplier client in communication with said server via said computer network and a warehouse in communication with said server via said computer network.

16. The system of claim 15, wherein said customer order database stores pending customer orders, said pending customer orders including:

a description of an item ordered;

a quantity of an item ordered; and

a requested delivery date.

17. The system of claim 16, wherein said customer orders are created online over said computer network via customer order forms.

18. The system of claim 15, wherein said conditional order database stores change requests, said change requests including at least one of:

a delivery date different from a delivery date specified in said customer order;

a quantity different from a quantity specified in said customer order; and

a desired item not specified in said customer order.

19. The system of claim 18, wherein said delivery date different from said delivery date specified in said customer order is a latest acceptable date that delivery of items specified in said change request can be delivered.

20. The system of claim 15, wherein said server executes at least one of:

an enterprise resource planning application; and

a materials requirement planning application.

21. The system of claim 16, wherein terms provided in said customer order are unchanged in said customer order database until confirmation and acceptance of said change request is received.