System and method for online monitoring of and interaction with chat and instant messaging participants

• US 20040111479A1
• Filed: 06/25/2003
• Published: 06/10/2004
• Est. Priority Date: 06/25/2002
• Status: Active Grant

• Current Assignee: Artimys Technologies LLC
• Original Assignee: Artimys Technologies LLC
• Inventors: Borden, Walter W., Spiegel, Dana S., Abrams, Alexander
• Granted Patent: US 10,298,700 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A method and system for on-line monitoring of electronic communications include automatically monitoring text-based communications of one or more chat room or instant messaging participants to determine if a monitoring event has occurred. A monitoring event can be, for example, the combined existence of certain defined factors associated with a particular exchange relating to, for example, the exchange'"'"'s participants, content, recent history, and/or tone. The existence of a monitoring event can result in one or more predetermined actions being taken by the system. In an exemplary embodiment of the present invention, on-line communications are continually monitored and input to a number of pattern recognizing modules, preferably working in parallel. Using known pattern-recognition techniques, each pattern recognizing module can analyze an aspect of such communications by implementing certain algorithms and, as appropriate, set, increase or decrease the values of one or more state variables descriptive of one or more defined attributes of the online communications. Such state variables can reflect, for example, emotional levels, participant turnover frequencies, use of suspicious word patterns, and other metrics regarding the on-line communications. State variables out put form the various pattern recognizing modules can be simultaneously input to a decision module which can launch one or more decision algorithms. The decision module can then output one or more predetermined actions as determined by the decision algorithms.

Claims

1. A method for monitoring electronic communications, comprising:

accessing communications from one of a chat room participant and an instant messaging (“

IM”

) participant;

analyzing content of the communications using at least one pattern recognition technique;

deciding whether a monitoring event has occurred based upon the analysis results and a set of predetermined rules; and

taking at least one predetermined action in response to said monitoring events.

2. The method of claim 1, wherein the accessing, analyzing, deciding and taking are accomplished automatically.

3. The method of claim 1, wherein the predetermined rules are stored in a database.

4. The method of claim 3, wherein the database includes an SQL database.

5. The method of claim 3, wherein the predetermined rules include rules based on interactions with one of a chat room participant and an IM participant.

6. The method of claim 3, wherein the predetermined rules include rules based on interactions between non-chat room participants in a chat room.

7. The method of claim 1, wherein the actions related to accessing, analyzing and deciding are not displayed to the chat room participant and the IM participant.

8. The method of claim 1, where the at least one predetermined actions includes at least one of informing the chat participant and the IM participant of a rule violation, informing the chat participant and the participant and the IM participant of a potentially dangerous situation, reporting a violation to a parent or guardian of the chat participant or the IM participant, reporting a violation or potential violation to an ISP, and blocking one of the chat room communications and the IM communications.

9. The method of claim 8, wherein reporting is accomplished via one of wireless communications, electronic mail communications and voice communications.

10. The method of claim 9, wherein the wireless communications includes one of cellular telephony and paging systems.

11. The method of claim 1, wherein the monitoring event includes at least one of violation of a chat rule, an occurrence of a certain conversational content pattern and an occurrence of a predetermined conversational behavioral pattern.

27. The method of claim 1, wherein the method is implemented in one of a software implementation, a hardware implementation, a firmware implementation and/or a combination software and hardware implementation.

29. The method of claim 1, wherein the analyzing is accomplished with a plurality of pattern recognition techniques operating in parallel.

30. The method of claim 29, wherein the analysis results from the plurality of pattern recognizer techniques are simultaneously considered in said deciding.

31. The method of claim 1 wherein the pattern recognition techniques and/or the set of predetermined rules are dynamically updated.

32. The method of claim 31 wherein said dynamically updated occurs via one of manually, semi-automatically or automatically.

33. The method of claim 1, wherein the electronic communications include Internet communications.

12. A storage medium for storing computer executable code for on-line monitoring of electronic communications, comprising:

a computer usable medium having computer programmable means embodied in the medium, the computer programmable means;

accessing communications from one of a chat room participant and an IM participant;

analyzing content of the communications using at least one pattern recognition technique;

deciding whether a monitoring events have occurred based upon the analysis results and a set of predetermined rules; and

taking at least predetermined action in response to an occurrence of the monitoring event.

13. The storage medium of claim 12, wherein the accessing, analyzing, deciding and taking are accomplished automatically.

14. The storage medium claim 12, wherein the predetermined rules are stored in a database.

15. The storage medium of claim 12, wherein the predetermined rules include rules based on interactions with the chat room participant or the IM participant.

16. The storage medium of claim 12, wherein the predetermined rules include rules based on interactions between non-chat room participants in a chat room.

17. The storage medium of claim 12, wherein the actions related to accessing, analyzing and deciding are not displayed to the chat room participant or the IM participant.

18. The storage medium of claim 12, where the predetermined actions include at least one of informing the chat participant or the IM participant of a rule violation, informing the chat participant or the IM participant of a potentially dangerous situation, reporting a violation to a parent or guardian of the chat participant or the IM participant, reporting a violation to an ISP, and blocking one of the chat room communications and the IM communications.

19. The storage medium of claim 18, wherein said reporting is accomplished via one of wireless communications, electronic mail communications and voice communications.

20. The storage medium of claim 12, wherein the monitoring event includes at least one of violation of a chat rule, an occurrence of a predetermined conversational content pattern and an occurrence of a predetermined conversational behavioral pattern.

21. A system for on-line monitoring of a Internet communications, comprising:

a system bus;

a central processing unit coupled to the system bus;

a memory coupled to the system bus; and

an I/O interface coupled to the system bus;

wherein the memory contains executable code to be processed by the central processing unit, the executable code causing the central processing unit to

access one or more communications from one of a chat room participant and a instant messaging participant;

analyze content of the communications using a pattern recognition technique;

decide whether a monitoring event has occurred based upon the analysis results and a set of predetermined rules; and

take at least one predetermined action in response to said monitoring event.

22. The system of claim 21, wherein the system bus, central processing unit, memory and I/O interface form one of a server computer, a desktop computer and a laptop computer.

23. The system of claim 21, where the memory includes one of a read only memory and a random access memory.

24. The system of claim 21, comprising a secondary storage device coupled to the system bus.

25. The system of claim 24, wherein the secondary storage device includes a direct access storage device.

26. The system of claim 21, wherein the memory includes a rules module, a history module, a user history module and a report module.

28. A computer program product comprising a computer usable medium having computer readable program code means embodied therein, the computer readable program code means in said computer program product comprising means for causing a computer to:

access one or more communications from at least one of a participant and a chat room or instant messaging participants;

analyze content of the communications using a pattern recognition technique;

decide whether a monitoring event has occurred based upon the analysis results and a set of predetermined rules; and

take at least one predetermined action in response to said monitoring event.