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Information assistance system and method for effectively consulting multiple resources to assist a user to perform a task

  • US 20040114571A1
  • Filed: 12/13/2002
  • Published: 06/17/2004
  • Est. Priority Date: 12/13/2002
  • Status: Abandoned Application
First Claim
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1. A method for providing an information assistance service, comprising:

  • receiving a call from a caller, the call including a request for information for performing a task satisfying one or more criteria;

    accessing a record associated with an identifier of the caller, at least one of the criteria being specified in the record;

    in response to the request, searching a plurality of information sources, at least one of the information sources being specified in the record; and

    providing the caller with a search result containing the information.

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