Work Order System
First Claim
1. A method for processing maintenance work orders, comprising:
- identifying a maintenance problem;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
assigning said work order to a technician to fix said problem;
entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem.
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Abstract
A method for processing maintenance work orders includes: identifying a maintenance problem; generating a work order for the maintenance problem in a computer, including at least the location of the problem and the type of the problem; assigning the work order to a technician; entering data from the technician in the computer relating to the technician completing the work order, including at least the action taken to fix the problem and the elapsed time to complete the work order; and comparing the elapsed time entered by the technician for the completed work order to a predetermined standard benchmark for the type of maintenance problem to measure the efficiency of the technician in fixing the problem.
46 Citations
39 Claims
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1. A method for processing maintenance work orders, comprising:
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identifying a maintenance problem;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
assigning said work order to a technician to fix said problem;
entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method for processing maintenance work orders, comprising:
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identifying a maintenance problem;
communicating said problem to a maintenance office;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
electronically assigning said work order to a technician to fix said problem;
recording said technician work order assignment in said computer;
electronically transmitting and entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A method for processing maintenance work orders, comprising:
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a customer identifying a maintenance problem;
said customer communicating said problem to a maintenance office;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
wirelessly transmitting said work order and electronically assigning said work order to a technician to fix said problem;
recording said technician work order assignment in said computer;
electronically transmitting and entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order;
notifying said customer of the completion of said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38, 39)
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Specification